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  • Apple: Calm Down, Shut Up, and Go Away with Your Death Grip Talk



    If we didn't know better here at MMi, I would think that while Steve Jobs has been busy of late telling Apple fans to chill out, breathe, and relax over ridiculous Internet rumors regarding the iPhone 4's perceived reception issues, he's probably trying to tell the same to himself. That is, as more customers report a similar experience with the "Death Grip," Apple is feeling the pressure to do something - anything - to help stop the erosion of the updated smartphone's public luster.

    Our friends at BGR indicate that Steve Jobs has gone on yet another email tirade, telling people to "relax" about the "Death Grip" rumors. “It’s just a phone,” Apple's chief tells one inquiring iPhone 4 buyer. “You’re getting worked up over a few days of internet rumors.”

    Unfortunately for Steve Jobs and everyone else at Apple, many - including no shortage of readers and contributors to MMi - realize there's a bigger problem here than just an "Internet rumor."

    According to the report, one angry customer code named "Tom" was politely informed by Apple that the "hysteria" shouldn't be believed and, as a result of the rampant rumors, he should refrain from perpetuating the cycle of lies and stop posting more comments and videos of the so-called "Death Grip" in action. In other words, Apple told the dude to calm down, shut up, and go away. Hardly a solution to the problem... but to each his own, I guess.

    But "Tom" wasn't happy with Apple's recommendation and spouted off with some words that many of us will likely concur with: “You are going to kill your brand over one product. Apple is coming off arrogant and rude. If there is no fix just tell people so they can return their phones. We have work to do. I have bought just about every apple product made in the last 20 years and this is the 1st time I am ashamed to be a MAC fan.”
    This article was originally published in forum thread: Apple: Calm Down, Shut Up, and Go Away with Your Death Grip Talk started by Michael Essany View original post
    Comments 230 Comments
    1. rhekt's Avatar
      rhekt -
      Then again this is all keeping our minds tangled up with thinking about this, rather than not being able to jailbreak the i4 yet
    1. automoglow's Avatar
      automoglow -
      Glad im waiting for the white one maybe the so called issue will be fixed lol!
    1. jbardi's Avatar
      jbardi -
      Quote Originally Posted by Moosestache View Post
      Blah blah blah, you are making stuff up out of your arse. I have owned 4 previous iphones, my wife dropped one. The only reason I found out about this problem is I started dropping calls last Wednesday, the day I got the phone. I quickly did a search and low and behold, lots of people were having this problem. A problem that I never had before, heck I never had a problem with dropped iphone calls before.

      As far as numbers go, I have a friend who got an iphone last week. She never reads the boards or anything but she complained that her reception sucked on her new phone. Is she going to post on the internet, nope, she's probably not going to return it either, but that isn't right. So my general thought is all the iphone 4's have this issue, some might not notice it, but I bet every single one has it. So when some of you get out of your parents basement and go off into the real world, you'll suddenly find you have some dropped calls and signal issues. Then of course, your 30 days will be up and you'll be ******** that you can't return it.
      Don't lie... it is nice to make up stories about your supposed friend... everyone seems to have one these days, and if you have had iphones in the past, you would have bought cases for them, so you are again lying... put a case on your iphone and tell me the problem doesn't go away! Claiming to have bought all the iphones in the past is buggery, and you know it. If you did, you would have had a case and you would not have posted here. The facts are there, the numbers are there, deal with it... those that don't have problems don't post about it, those that do make it sound as if everyone is posting about it... but that simply is not the case (pun intended)
    1. monk444's Avatar
      monk444 -
      Internet rumor???? I I can make my iPhone 4 and my friends 4 do this. Anywhere, anytime. I star with 5 bars and go to none in 30 seconds. I also lose my data when I do this. Somebody F$&@%# the dog and this isn't going away. Steve Jobs must think the general public is stupid. My 4 is currently for sale. My 3GS works fine. What a shame
    1. Moosestache's Avatar
      Moosestache -
      Quote Originally Posted by jbardi View Post
      Don't lie... it is nice to make up stories about your supposed friend... everyone seems to have one these days, and if you have had iphones in the past, you would have bought cases for them, so you are again lying... put a case on your iphone and tell me the problem doesn't go away! Claiming to have bought all the iphones in the past is buggery, and you know it. If you did, you would have had a case and you would not have posted here. The facts are there, the numbers are there, deal with it... those that don't have problems don't post about it, those that do make it sound as if everyone is posting about it... but that simply is not the case.
      Oh to be a teenager again. You do realize, normal people can have friends, I know you probably can't comprehend this, but when you become a grown up you will understand. Perhaps you will even have a "special friend" sometime.
    1. jbardi's Avatar
      jbardi -
      Quote Originally Posted by Moosestache View Post
      Oh to be a teenager again. You do realize, normal people can have friends, I know you probably can't comprehend this, but when you become a grown up you will understand. Perhaps you will even have a "special friend" sometime.
      First of all, I am 36, thank you... second of all, your post had nothing to do with the topic, so as far as juvenile behavior, one has to wonder who in fact needs to "grow up" and mature.

      I posted with sound opinion intermixed with statistical probabilities, and you retort with playground tantrum.
    1. geoffe's Avatar
      geoffe -
      I have learned to talk really fast on my iPhone 4 knowing that it may drop a call. If I get much more practice I just may be able to work as an auctioneer.
    1. prgeno's Avatar
      prgeno -
      Quote Originally Posted by teddyf1 View Post
      Thank you. Well said. And with that, I depart this forum. You sir understand exactly what I was trying to explain and have the right attitude in this situation. This country is in real serious trouble if we as a society continue to stray away from a proactive approach to dealing with issues where everyone takes responsibility for their OWN actions and work to remedy them in a constructive way that leads to real change. Instead, we seem to prefer to spew rhetoric, criticism, and voice displeasure while doing nothing else to improve the problems that arise. Good day all and good luck with all your future endeavors, failures and successes. All I ask is that we learn from all of them and grow as human beings in the process.

      I'm afraid neither one of you understand, nor have the right attitude toward forum users.

      It's one thing to advise people to return a product if they are unhappy, and I too encourage that course of action. But to tell people to shut up and go away, in a forum that is specifically meant for users to share their experiences, is arrogant, and just plain stupid. Why else do people come to this forum, but to share experiences, and state their opinions?

      This is exactly the right place to share those experiences, and in many ways one of the primary benefits of Internet forums. What better method do people have to learn about products and determine if they want to make the purchase, or get another product, or wait and see how it all plays out?

      From your argument it appears you believe people should just go to Apple's web site and learn all Apple thinks you need to know about their shiny, new, magical, insanely wonderful devices. Wait a minute, is that you Steve???

      It also is good for potential consumers to learn how a company, with which they are considering to do business, responds to problems such as this. Every company has good customer service when things work perfectly. You learn far more about a company when things don't.

      This appears to be turning into the worst product launch in Apple recent history. Lets see how they handle it. So far, not so good, but it is still early. The bigger problem for Apple, and I believe the primary reason this issue is getting an even more passionate user response, is Steve's/Apple's past arrogance, perceived or real.

      Personally I've decided to wait it out. An I4 may still replace my 3G, which I've always thought was a been a better data device than a phone. I also just got my wife a 3GS, instead of waiting for I4 production to catch up to demand, or if/when the problems like this one and the hyper-sensitive proximity sensor are resolved. I've never been one to to follow the Apple lemmings over the cliff, and I'm in no real hurry now, if Apple chooses to continue to respond poorly.

      Steve, if that is you, you are right about one thing, it is just a phone.
    1. Teban's Avatar
      Teban -
      Well I'm leaving the apple store now I was getting no sim installed 6-7 times a day. No questions asked they gave me a new phone, with this phone I have no death grip problem where I kinda had it with the other phone. ????? They never even saw the no sim error, wonder if I told about the signal problem if they would be so quick to swap?
    1. gadjet0's Avatar
      gadjet0 -
      Well I was planning to upgrade my 3G to an Iphone 4, even when I heard about the reception issue (And yes I tried the "Death Grip" on a demo phone in an O2 shop, it's not a rumour it's a fact) I was still very interested in the Iphone 4 but listening to the response from Apple I really think I should vote with my feet, I'm considering a Samsung Galaxy S instead.
    1. mallenass's Avatar
      mallenass -
      this is getting ugly... apple should reconsider their course of action on this issue
    1. moon#pie's Avatar
      moon#pie -
      Us: It drops every call I try to make because of this issue!

      Steve Jobs: Jeez guys! It's just a $600 phone! Chill out! Did you really expect it to work well? Take a chill pill and use speaker phone, duh!



      Glad I don't own stock in apple.....
    1. Teban's Avatar
      Teban -
      I think it's a rushed production problem I can't get this phone to lose signal I held it "wrong" for a min not one bar went away????
    1. ClerkDante's Avatar
      ClerkDante -
      Quote Originally Posted by Teban View Post
      I think it's a rushed production problem I can't get this phone to lose signal I held it "wrong" for a min not one bar went away????
      I've yet to have a single problem. I don't think it's a "rushed production" issue as it's so much a "We sold 1.7 Million of these things, and the 1% that has a problem (like with any other mass produced product) is getting unnecessarily aggressive and vocal" problem.

      Then of course you've got that percentage of the population who, whenever any epidemic occurs, it's occuring to them as well. I can't help but wonder how many of the vocal complainers either a) don't even own the phone, or b) had to make an effort to recreate the reported problem. "Looksie, I cupped it in my hands, submerged in a bucket of water and then drove through a tunnel and I went down to 4 bars, **** apple!!!!!"
    1. Happy Noodle Boy's Avatar
      Happy Noodle Boy -
      Quote Originally Posted by prgeno View Post
      Steve, if that is you, you are right about one thing, it is just a phone.
      I don't think I ever meant to turn people away. I did say to deal with it and that arguing here on the internet is stupid (because it is) but I never said you should stop. It's what forums are for.

      THAT SAID

      It turns out the guy who had his conversation with Steve ended up SELLING THE EMAILS.

      AppleInsider | Exclusive conversations with Steve Jobs up for sale

      I have no sympathy for the douche. He went on a rant and barrage of angry words to the CEO of a comany and when said man takes the time to reply back in the hopes of calming him down and kinda settle him back to reality (it IS just a phone in the scheme of all things) the guy goes and sells the conversation to the highest bidder.

      Disgusting.
    1. Moosestache's Avatar
      Moosestache -
      Quote Originally Posted by jbardi View Post
      First of all, I am 36, thank you... second of all, your post had nothing to do with the topic, so as far as juvenile behavior, one has to wonder who in fact needs to "grow up" and mature.

      I posted with sound opinion intermixed with statistical probabilities, and you retort with playground tantrum.
      Grow up and get a life how bout that? You made stuff up, pulled numbers out of your arse and flat out called me a liar. Now your crying because I called you out on it. If you don't have a problem why post here.
    1. prgeno's Avatar
      prgeno -
      Quote Originally Posted by ClerkDante View Post
      I've yet to have a single problem. I don't think it's a "rushed production" issue as it's so much a "We sold 1.7 Million of these things, and the 1% that has a problem (like with any other mass produced product) is getting unnecessarily aggressive and vocal" problem.

      Then of course you've got that percentage of the population who, whenever any epidemic occurs, it's occuring to them as well. I can't help but wonder how many of the vocal complainers either a) don't even own the phone, or b) had to make an effort to recreate the reported problem. "Looksie, I cupped it in my hands, submerged in a bucket of water and then drove through a tunnel and I went down to 4 bars, **** apple!!!!!"
      Apparently another Apple employee plant has spoken.
    1. Moosestache's Avatar
      Moosestache -
      Quote Originally Posted by Happy Noodle Boy View Post
      I don't think I ever meant to turn people away. I did say to deal with it and that arguing here on the internet is stupid (because it is) but I never said you should stop. It's what forums are for.

      THAT SAID

      It turns out the guy who had his conversation with Steve ended up SELLING THE EMAILS.

      AppleInsider | Exclusive conversations with Steve Jobs up for sale

      I have no sympathy for the douche. He went on a rant and barrage of angry words to the CEO of a comany and when said man takes the time to reply back in the hopes of calming him down and kinda settle him back to reality (it IS just a phone in the scheme of all things) the guy goes and sells the conversation to the highest bidder.

      Disgusting.
      Why is that disgusting? CEO's get nasty letters all the time. When one of them responds back he has to take full responsibility for whatever he says. SJ just has a tendency to shove his foot in his mouth when he does. But you know what, he can do it if he wants, it just makes great press, and makes him look like a jerk sometimes, but it sure raises awareness of apple. A famous person once said, any publicity is good publicity.
    1. prgeno's Avatar
      prgeno -
      Quote Originally Posted by Happy Noodle Boy View Post
      I don't think I ever meant to turn people away. I did say to deal with it and that arguing here on the internet is stupid (because it is) but I never said you should stop. It's what forums are for.

      THAT SAID

      It turns out the guy who had his conversation with Steve ended up SELLING THE EMAILS.

      AppleInsider | Exclusive conversations with Steve Jobs up for sale

      I have no sympathy for the douche. He went on a rant and barrage of angry words to the CEO of a comany and when said man takes the time to reply back in the hopes of calming him down and kinda settle him back to reality (it IS just a phone in the scheme of all things) the guy goes and sells the conversation to the highest bidder.

      Disgusting.

      I do agree with you on that one. Selling the email thread is bad, but buying it from him is pretty ridiculous too.
    1. Happy Noodle Boy's Avatar
      Happy Noodle Boy -
      Quote Originally Posted by Moosestache View Post
      Why is that disgusting? CEO's get nasty letters all the time. When one of them responds back he has to take full responsibility for whatever he says. SJ just has a tendency to shove his foot in his mouth when he does. But you know what, he can do it if he wants, it just makes great press, and makes him look like a jerk sometimes, but it sure raises awareness of apple. A famous person once said, any publicity is good publicity.
      If I went ahead and sold this quote from you to someone willing to buy to make some money myself, you wouldn't have a problem with it? The whole mentality society has where anyone can make a profit by selling recording/pictures/videos/conversation of famous people is absolutely repugnant. Just because of the position they hold in their lives doesn't give anyone else the right to infringe in their privacy. Again, the CEO of one of the biggest companies takes the time to reply to him personally and he repays him by selling it. Pathetic.