Apple Says iPhone Yellowing Will Fade
Some users are hearing from Apple Support
that the reported yellowing and discoloration of the iPhone 4's Retina display is a temporary condition that will go away in time. This claim is supported by a poster on AppleInsider
's forums who says he sold adhesive to Apple that they used to affix the glass covers. However, some support reps are telling people to bring their iPhones in for replacement, indicating (at least) disorganization inside Support.
On the first day of the official iPhone 4 retail launch, a number of problems including reception issues and excessive scratching have been garnering a lot of attention. The screen yellowing began to be reported yesterday
, and complaints have multiplied as the first production run of iPhone 4s hits the streets. One AppleInsider
poster going by the name "austingaijin" [ame="http://forums.appleinsider.com/showpost.php?p=1659997&postcount=122"]claims that the yellowing is a result of an adhesive[/ame] used to bond the Gorilla Glass
onto the iPhone's case. The poster, saying that he was involved in "pitching" the product to Apple, says they are using a bonding agent called "Organofunctional Silane
Z-6011" and that the manufacturer is probably not allowing enough time for the adhesive to fully dry before shipping the units. But, the poster asserts, after "one or two days of use, especially with the screen on" the bonding agent should evaporate and the color should be normal.
reader sent an email to report that Apple Support made a very similar claim
when the reader had called to report screen discoloration. The rep said "that it is residue from the manufacturing process and that they rushed the shipments out to hit deadline... the residue is not dry fully yet and it should clear up within a couple of days." Other support reps, however, are directing users to return their iPhones for replacement. We'll see in a few days whether some Support reps are better informed than others (it does happen) or if the "adhesive" story is just that: a story.