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  • Apple Says iPhone Yellowing Will Fade


    Some users are hearing from Apple Support that the reported yellowing and discoloration of the iPhone 4's Retina display is a temporary condition that will go away in time. This claim is supported by a poster on AppleInsider's forums who says he sold adhesive to Apple that they used to affix the glass covers. However, some support reps are telling people to bring their iPhones in for replacement, indicating (at least) disorganization inside Support.

    On the first day of the official iPhone 4 retail launch, a number of problems including reception issues and excessive scratching have been garnering a lot of attention. The screen yellowing began to be reported yesterday, and complaints have multiplied as the first production run of iPhone 4s hits the streets. One AppleInsider poster going by the name "austingaijin" [ame="http://forums.appleinsider.com/showpost.php?p=1659997&postcount=122"]claims that the yellowing is a result of an adhesive[/ame] used to bond the Gorilla Glass onto the iPhone's case. The poster, saying that he was involved in "pitching" the product to Apple, says they are using a bonding agent called "Organofunctional Silane Z-6011" and that the manufacturer is probably not allowing enough time for the adhesive to fully dry before shipping the units. But, the poster asserts, after "one or two days of use, especially with the screen on" the bonding agent should evaporate and the color should be normal.

    A Gizmodo reader sent an email to report that Apple Support made a very similar claim when the reader had called to report screen discoloration. The rep said "that it is residue from the manufacturing process and that they rushed the shipments out to hit deadline... the residue is not dry fully yet and it should clear up within a couple of days." Other support reps, however, are directing users to return their iPhones for replacement. We'll see in a few days whether some Support reps are better informed than others (it does happen) or if the "adhesive" story is just that: a story.
    This article was originally published in forum thread: Apple Says iPhone Yellowing Will Fade started by Paul Daniel Ash View original post
    Comments 76 Comments
    1. whereswaldo's Avatar
      whereswaldo -
      Lol at the picture
    1. Luppin's Avatar
      Luppin -
      The only battery issue that I've noticed is that the phone simply refuses to go down from 100% until I make a handful of phone calls
    1. DJM AutoWerkz's Avatar
      DJM AutoWerkz -
      Hahaha use 3G it will go down trust me
    1. clarky8's Avatar
      clarky8 -
      To all those who rushed out to buy one maybe next time you will use some common sense and wait a few weeks. That way you can buy a phone that works properly
    1. Barquey's Avatar
      Barquey -
      My Iphone 2g has a discoloration spot that looks similar... It never went away after 6 months of use. Its is a yellowish, burnt spot that gets more obvious after more use.
    1. Imsorussian's Avatar
      Imsorussian -
      I dont know got the phone few hours ago, screen resolution looks incredible, no yello discolorations, and none of the signal bars fading when holding the case on its side i tried everywhere. Works perfectly. Cant say anything about batery life just yet giveme few more hours
    1. awesomeSlayer's Avatar
      awesomeSlayer -
      lol at the picture.
    1. piston597's Avatar
      piston597 -
      Quote Originally Posted by clarky8 View Post
      To all those who rushed out to buy one maybe next time you will use some common sense and wait a few weeks. That way you can buy a phone that works properly
      You do realize this is for only a small fraction of the iPhones, and most of us don't want to wait, we already did 1-3 years lol.
    1. blindfreek's Avatar
      blindfreek -
      I just got a phone call and my phone canceled the call and gave me a message saying "iPhone needs to cool down before you can use it" It has been idle for at least 45 mins. Anyone else have this problem?
    1. iSteed's Avatar
      iSteed -
      Quote from clarky8
      To all those who rushed out to buy one maybe next time you will use some common sense and wait a few weeks. That way you can buy a phone that works properly

      plus. You do realize that the 3 million people that got this phone today probably don't agree with you?
    1. crimson_fried's Avatar
      crimson_fried -
      Ive not had any of these problems with my phone at all. Everything has been great but then again I've not been sitting here for hours "playing" with it. One of the reasons for that is common sense and something I've noticed most people don't do these days. When you get a new phone - or just about anything with a battery that takes a charge- you should allow the battery to charge for at least 12 hours before using the device for long periods of time (24 hours is best). The people saying they are having battery issues should take the advice and turn the phone off and let it charge over night to get a full first time charge.

      I'm sure I'll have "experts" flame me for this advice but what I've posted here should be common sense to most people familiar with electronics. I'm sure the older people here will agree.
    1. zausser's Avatar
      zausser -
      Mine is rock solid. Damn this thing is niiiiicccceeeee!
    1. Cer0's Avatar
      Cer0 -
      Quote Originally Posted by zausser View Post
      Mine is rock solid. Damn this thing is niiiiicccceeeee!
      Now start pumping out some themes for it.
    1. tudtran's Avatar
      tudtran -
      The reception issue is only on 3G. It work fine on edge. I hope they fix that soon.
    1. iSteed's Avatar
      iSteed -
      Yeah.. How bout a jailbreak first. I'm ready now. Lol
    1. ronfin44's Avatar
      ronfin44 -
      No battery issues here, and actually way better than my 3GS. I do have a tiny faint yellow line at the bottom of the screen that I thought was my imagination at first, but it's there and almost invisible. Now, about the reception "issue". None. When I'm in-doors I have the same thing happen like in the video where the reception bars disappear as soon as I pick-up the phone, but outdoors it doesn't happen and I'm getting 3G service where I wasn't able to before. I hope a case will correct the in-door reception phenomena, but over-all Apple wins big with this phone IMO. I just love it.

      Quote Originally Posted by clarky8 View Post
      To all those who rushed out to buy one maybe next time you will use some common sense and wait a few weeks. That way you can buy a phone that works properly

      Um, I'm not following you. It works better than my 3GS. Define "properly", cause this phone efing kicks azz.
    1. smuthers66's Avatar
      smuthers66 -
      These issues are not for everybody. Some of us have great functioning phones and everything is great except for the fact that there's a certain way you have to hold it and the camera on the front is not in hd also
    1. Dizzy714's Avatar
      Dizzy714 -
      Quote Originally Posted by crimson_fried View Post
      Ive not had any of these problems with my phone at all. Everything has been great but then again I've not been sitting here for hours "playing" with it. One of the reasons for that is common sense and something I've noticed most people don't do these days. When you get a new phone - or just about anything with a battery that takes a charge- you should allow the battery to charge for at least 12 hours before using the device for long periods of time (24 hours is best). The people saying they are having battery issues should take the advice and turn the phone off and let it charge over night to get a full first time charge.

      I'm sure I'll have "experts" flame me for this advice but what I've posted here should be common sense to most people familiar with electronics. I'm sure the older people here will agree.
      This method dropped once lithium ion batteries hit the market, makes no difference - anymore.
    1. gmcdmb69's Avatar
      gmcdmb69 -
      I bought 2 phones and 1 of them has the signal issue but only when you hold it with your left hand. If I hold it with my right hand, the phone does not lose any signal. Don't know what that's about but my other iPhone has no issues.
    1. Razz's Avatar
      Razz -
      Gotta love all the haters trying to justify their iEnvy.