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  • AT&T Now CANCELING Confirmed Pre-Orders


    iPhonepocalypse just went to the next level.

    We just got a message from a reader who received an email from AT&T canceling his iPhone 4 pre-order. The customer had placed his order yesterday and received a confirmation number in email. However, today he got an auto-generated email from AT&T claiming that they were "unable to verify" his information "or you have exceeded the number of lines of service that we allow customers to purchase online." A call to AT&T confirmed that they are doing this to other customers.

    The email reads as follows:

    Dear xxxxxxxxxx

    Thank you for choosing AT&T.

    Unfortunately, we were either unable to verify the information you provided or you have exceeded the number of lines of service that we allow customers to purchase online. As a result, your order has been canceled.

    If you would like to purchase additional lines of service, please visit one of our AT&T retail locations and present your identification to our representatives. They will be happy to help you purchase new wireless devices, accessories, and service.

    Go to att.com/storelocator to find a store near you.

    We apologize for the inconvenience and look forward to serving you.

    Thank you.

    AT&T
    Haven't gotten a response from AT&T on a request for comment.

    Kyle just told me he got the same email.

    This is ugly and getting uglier by the minute.
    This article was originally published in forum thread: AT&T Now CANCELING Confirmed Pre-Orders started by Paul Daniel Ash View original post
    Comments 399 Comments
    1. delutedsoul's Avatar
      delutedsoul -
      i pre oredered my iphone from bestbuy...the rep there told me i could get the 32gb iphone 4g...so i pre ordered that one...they call today and tell me that i wont be getting the white iphone 4g till mid august....fml. i said the rep said even if i couldnt get the white iphone they could switch it out for a black one...also denied...at&t..apple..bestbuy..and all the other stores need to get the there lines of communication figured out....so if anybody else got an iphone 4g white preorder from bestbuy......FAIL!!!
    1. netpred's Avatar
      netpred -
      Quote Originally Posted by lemongrass View Post
      I pre-ordered yesterday (only once), got a confirmation page with a confirmation number, but today got the email saying the order was cancelled, with no explanation. (I was eligible for an upgrade, have only 2 lines and credit card is fine).

      Now I can't even try to pre-order again since their pathetic system seems to think I already upgraded.

      They stated that they would honor the pre-orders made yesterday, so that's a blatant lie if they're canceling them.
      Check your order status on ATT's website. Use your wireless number instead of the order number you received. It could have just been a duplicate order that was cancelled. That happened to me.
    1. 0uTc4st's Avatar
      0uTc4st -
      Quote Originally Posted by delutedsoul View Post
      i pre oredered my iphone from bestbuy...the rep there told me i could get the 32gb iphone 4g...so i pre ordered that one...they call today and tell me that i wont be getting the white iphone 4g till mid august....fml. i said the rep said even if i couldnt get the white iphone they could switch it out for a black one...also denied...at&t..apple..bestbuy..and all the other stores need to get the there lines of communication figured out....so if anybody else got an iphone 4g white preorder from bestbuy......FAIL!!!
      Yea.. They told me the exact same thing. But, you can't trust anything that comes out of those guys mouths. Dayam.. August.. Ouch
    1. brokentwice's Avatar
      brokentwice -
      I ordered one around 12:20am and it was from ATT site since the apple Site went down.

      Never Got an email to say that the order was good but called ATT the same day and they said it was all good and on time for the 24th..

      Just called them again to make sure and They said the samething the order is fine and the shipping date should be between the 24th and july 5th???

      I swear its like we all take the time in our lives to work for the money we spend on the phones .. and take the time to do the whole pre order thing... Maybe they could take the time to better prepare with something that they well know was going to be in this much demand.

      I personally think that this is something they do on purpose to create even more hype around the iphone.
    1. danfarmer's Avatar
      danfarmer -
      this is what happens when ATT is the only carrier available. $200 for getting sucked in to a 2-year contract or $600 for a non-carrier phone. Huge price difference. Wasn't Sprint supposed to be an optional Carrier?
    1. BoostedEvoIX's Avatar
      BoostedEvoIX -
      mine still good so far

      Order Number: xxxxxxxxx
      Date Ordered: 06/16/10

      1
      Various SIM
      In Progress


      2
      FREIGHT
      In Progress


      3
      Apple IPH 4 16GB BLK PHONE
      In Progress




      Note: You may not see all of your orders listed. Only those orders matching the information you entered are displayed on this page.
    1. KiZZ's Avatar
      KiZZ -
      All this news got me all hot and bothered (in a bad way) so I called AT&T rep and AMAZINGLY my pre-order for 2 iPhone 4's went through and is on schedule for June 24th delivery. There is a God!
    1. FoneWeasel's Avatar
      FoneWeasel -
      I know a lot of people that were able to order 2 phones for the same line of service through the AT&T website yesterday at the discounted price. They were gonna sell the 2nd phone on eBay. Looks like they're going back and canceling those.
    1. giancarlo's Avatar
      giancarlo -
      I just checked my two orders on the ATT website and they still say "in progress." I set it up in person though and my phones are paid in full so B!+CH BETTER GET ME MY i4
    1. Milly79's Avatar
      Milly79 -
      Quote Originally Posted by delutedsoul View Post
      i pre oredered my iphone from bestbuy...the rep there told me i could get the 32gb iphone 4g...so i pre ordered that one...they call today and tell me that i wont be getting the white iphone 4g till mid august....fml. i said the rep said even if i couldnt get the white iphone they could switch it out for a black one...also denied...at&t..apple..bestbuy..and all the other stores need to get the there lines of communication figured out....so if anybody else got an iphone 4g white preorder from bestbuy......FAIL!!!
      I posted to everyone in the other Fail thread to go change your order if you wanted a Black one.
    1. zenecis's Avatar
      zenecis -
      I ordered mine thru app store, and in my confirmation it says "When you come in to pick up your iPhone, you'll be part of an exciting launch at the Apple Retail Store. We'll have Specialists ready to transfer your contacts, set up email, and help you get apps so your iPhone is just the way you like it. We can't wait to see you at the store.

      Sincerely,
      The Apple Retail Store team
      Pickup Date and Time
      June 24 starting at 7:00 a.m.
      Please note that your reservation will be held until close of business on June 24." but there hasn't been any charge on my credit card and I don't even remember entering any payment... And the problem is I wanted to upgrade but inthe email it says 699 not 299. Anyone ordered from app store? Thank you
    1. Heaiser's Avatar
      Heaiser -
      Same thing happened to me. I tried ordering the phone in the morning and it appeared to fail. I got through again in the afternoon. After receiving the email I checked the order status page and saw that I still had an order preparing to ship. Apparently my first attempt went through even though I didnt realize it.
    1. giancarlo's Avatar
      giancarlo -
      Quote Originally Posted by xGoOcHx View Post
      Glad I didnt go the AT&T or Apple route like the majority of you did. I have one at Radio Shack for me, who is also purchasing my iPhone 3GS for 244.00 which will go towards my new purchase. And one at BB for the wife
      got rid of my 3Gs days before the i4 was announced and got $575 for it on ebay...32GB 3Gs. I usually sell to break even, but I saw the opportunity here to get the phone and another toy so screw it.
    1. delutedsoul's Avatar
      delutedsoul -
      i just got off the phone with walmart cause i too went the bestbuy route...fail. anyway walmart said they will get the phones on the 24th but they dont have any idea of how many they will get. and also the phone is a first come first serve basis....so good luck, we both will need it
    1. spyder2005's Avatar
      spyder2005 -
      If you got screwed on your preorder, try your nearest Best Buy. I was there today and surprisingly only 24 people Preordered until then. So, call your closest Best Buy and ask if they are still accepting preorders. You might just get lucky and it will only take you 2 minutes to figure ou if its an option
    1. itsmejdn's Avatar
      itsmejdn -
      Yup. I fall into that category. I got that from ATT. I should have did both with Apple.com.
    1. radioboy's Avatar
      radioboy -
      Quote Originally Posted by zenecis View Post
      but there hasn't been any charge on my credit card and I don't even remember entering any payment... And the problem is I wanted to upgrade but inthe email it says 699 not 299. Anyone ordered from app store? Thank you
      When you pick it up in the store your upgrade eligibility and proper price point will be determined through AT&T. You will pay then.
    1. delutedsoul's Avatar
      delutedsoul -
      Quote Originally Posted by bobright View Post
      Seriously im about pushed over the top, ill probably just wait for the white release. Anybody know when thatll be?
      best buy told me ill recieve my pre ordered 32gb white iphone 4g in mid august
    1. ClerkDante's Avatar
      ClerkDante -
      Quote Originally Posted by supershick View Post
      this is by far the worst debacle.
      Yes in a time of war, terrorism and an overall massive financial collapse that's resulted in the most homeless and unemployed American's since the depression, waiting a couple of weeks for your new iThingy is far and away THE worst debacle.

      Perspective people!
    1. lemongrass's Avatar
      lemongrass -
      Quote Originally Posted by netpred View Post
      Check your order status on ATT's website. Use your wireless number instead of the order number you received. It could have just been a duplicate order that was cancelled. That happened to me.
      I just checked my order status online, and it was finally updated, as suggested I checked via my phone number, and an order does show up! (with a different order number...), strange, but maybe there's some hope that it goes through ok.