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  • Apple Being Sued Over Text Messaging Issue


    Apple is apparently being sued again, this time from a former iPhone user who claims the company’s iMessage service is causing texts coming to her new Android smartphone to vanish. According to the complaint filed on Thursday with the US District Court for the Northern District of California, plaintiff Adrienne Moore says Apple device owners are “penalized and injured” when switching away from iMessage.

    Moore noted in her claim that she was automatically opted-in to use iMessage when her iPhone 4 updated to iOS 5. When she later traded in that device for a Galaxy S5 in April, iMessage continued to send text messages originating from other iPhone users to the now deactivated Apple smartphone without forwarding them to the Samsung handset. Senders are not notified that their message was not forwarded, leaving both parties in the lurch.

    The Cupertino California has been aware of this issue since the release of iOS 5. In a support document covering iMessage troubleshooting, the company warns users to turn off the proprietary service prior to transferring their SIM card or phone number to a non-iOS device. If proper steps aren’t taken, other iOS devices may continue to send text messages via iMessage instead of SMS or MMS for up to 45 days.

    Moore claims that she and other iOS device owners weren’t made sufficiently aware of the system issue and as a result missed “countless” texts causing irreparable harm. The lawsuit is seeking class-status under California’s unfair competition law, claiming iMessage is wrongfully interfering with customers’ wireless contracts by restricting the use of carrier text messaging systems.

    Source: Apple (Support), Bloomberg
    This article was originally published in forum thread: Apple Being Sued Over Text Messaging Issue started by Akshay Masand View original post
    Comments 18 Comments
    1. magoo657's Avatar
      magoo657 -
      Oh ******* baby people.
    1. Answer1o1's Avatar
      Answer1o1 -
      Although I agree with her main point, Apple needs to find a way to unmarry numbers from iMessage when people are switching devices, this is not ALL Apple's fault. The carrier store she upgraded through should have had her follow those steps prior to upgrading her line to the S5. Sounds like that commission was more important to the sales rep than his customers needs. When I switched to Android a few years back (just tried it out for a few months, switched back to iOS) the guy at AT&T had me follow those steps first. I never had issues with texts. Carriers need to enforce those simple steps. Especially if customers are trading their device in at the store before upgrading. It's common sense really
    1. dsg's Avatar
      dsg -
      Apple should just launch iMessage on Android and Windows Phone
    1. hitman10's Avatar
      hitman10 -
      I agree, this has happened to me any times, and one of the main reasons why i barley used my backup phone when going out to clubs and parties. Hope she wins.
    1. steve-z17's Avatar
      steve-z17 -
      I hope she loses. While I think Apple does need to make a change, I can't see the need to sue Apple over a text message not showing up, stuff like that happens all the time! If it were really that important she'd have gotten a phone call, there are other means of reaching someone.
    1. rockyseay's Avatar
      rockyseay -
      Quote Originally Posted by steve-z17 View Post
      I hope she loses. While I think Apple does need to make a change, I can't see the need to sue Apple over a text message not showing up, stuff like that happens all the time! If it were really that important she'd have gotten a phone call, there are other means of reaching someone.
      I disagree, if Apple knows that this is a problem, they should fix it. Not pay her money but fix the freaking issue.
    1. stratnik's Avatar
      stratnik -
      M m
    1. sabrefresco's Avatar
      sabrefresco -
      Apple should've made this particular piece of information more readily available: iOS: Deactivating iMessage
    1. steve-z17's Avatar
      steve-z17 -
      Quote Originally Posted by rockyseay View Post
      I disagree, if Apple knows that this is a problem, they should fix it. Not pay her money but fix the freaking issue.
      You need to re-read my post, I said the exact same thing you did...
    1. nmz's Avatar
      nmz -
      Sales and Support rep for a cell company here:
      What seems like an easy step for you is not easy for everyone including sales reps. The sales reps job is sales, and most aren't gurus that many of us on here are. The issue isn't mentioned or ever brought to our attention. They are only familiar when people come back trying to figure out why certain messages from certain people do not go through. We have to work with these situations and it is not always easy to deal with. On top of this people order devices through different channels and get it delivered to where they call to activate. How in the world would the average user figure out the need to deactivate iMessage when many may not realize how it was set-up in the first place. Once they are using their new phone there is no easy way to fix it. There is no other feature that can linger like iMessages and there is no easy way to find answers or get a resolution. We can debate how this particular person is honestly affected but i believe that it is a very legitimate case. Unless you deal with it like we do and realize the wide demographic of people using it, it's not a simple situation to easily pass judgement.
    1. Carvensno's Avatar
      Carvensno -
      Sounds like the typical customer not reading how to use their iDevice, just as with whatever else they buy(ie... TV, Computer, Car). Info is there, just have to READ!!!!! smh. LOL

      "as a result missed “countless” texts causing irreparable harm"????? If it is that important, why the hell are you texting and not talking to that person on the phone. BS excuse! CA courts won't go for it.

      Quote Originally Posted by nmz View Post
      Sales and Support rep for a cell company here:
      What seems like an easy step for you is not easy for everyone including sales reps. The sales reps job is sales, and most aren't gurus that many of us on here are. The issue isn't mentioned or ever brought to our attention. They are only familiar when people come back trying to figure out why certain messages from certain people do not go through. We have to work with these situations and it is not always easy to deal with. On top of this people order devices through different channels and get it delivered to where they call to activate. How in the world would the average user figure out the need to deactivate iMessage when many may not realize how it was set-up in the first place. Once they are using their new phone there is no easy way to fix it. There is no other feature that can linger like iMessages and there is no easy way to find answers or get a resolution. We can debate how this particular person is honestly affected but i believe that it is a very legitimate case. Unless you deal with it like we do and realize the wide demographic of people using it, it's not a simple situation to easily pass judgement.
      Average user knows how to use Google! LOL Simply type in your question and you'll get links. Just saying.
    1. Answer1o1's Avatar
      Answer1o1 -
      Quote Originally Posted by nmz View Post
      Sales and Support rep for a cell company here:
      What seems like an easy step for you is not easy for everyone including sales reps. The sales reps job is sales and most aren't gurus that many of us on here are. The issue isn't mentioned or ever brought to our attention. They are only familiar when people come back trying to figure out why certain messages from certain people do not go through. We have to work with these situations and it is not always easy to deal with. On top of this people order devices through different channels and get it delivered to where they call to activate. How in the world would the average user figure out the need to deactivate iMessage when many may not realize how it was set-up in the first place. Once they are using their new phone there is no easy way to fix it. There is no other feature that can linger like iMessages and there is no easy way to find answers or get a resolution. We can debate how this particular person is honestly affected but i believe that it is a very legitimate case. Unless you deal with it like we do and realize the wide demographic of people using it, it's not a simple situation to easily pass judgement.
      Thanks for proving my main point lol (in bold) so why not use your real account? Anyways, I'm sure you got offended by my post. That wasn't my intention. This has been a well known issue for some years now. It's not new and exciting. Every carrier store should have their staff trained for it, that is what I meant. Not people individually knowing the steps and being aware. All employees should be trained for it to prevent issues later on with customers. People that have phones delivered to their home is a different situation. But again, an email or a note should come in the box stating what to do if switching from iOS to another OS. Like a courtesy reminder. It's really simple and easy to prevent this problem from ever happening to anyone. Since Apple isn't doing much other than telling people to basically sign out of iMessage from the main device, the carrier should pretend they care about their customers a little and enforce the steps to insure no issues later on. After all, we are paying premium prices for service and chit data plans. Would it hurt them to send an email or have their employees aware about it?
    1. Carvensno's Avatar
      Carvensno -
      Quote Originally Posted by Answer1o1 View Post
      Thanks for proving my main point lol (in bold) so why not use your real account? Anyways, I'm sure you got offended by my post. That wasn't my intention. This has been a well known issue for some years now. It's not new and exciting. Every carrier store should have their staff trained for it, that is what I meant. Not people individually knowing the steps and being aware. All employees should be trained for it to prevent issues later on with customers. People that have phones delivered to their home is a different situation. But again, an email or a note should come in the box stating what to do if switching from iOS to another OS. Like a courtesy reminder. It's really simple and easy to prevent this problem from ever happening to anyone. Since Apple isn't doing much other than telling people to basically sign out of iMessage from the main device, the carrier should pretend they care about their customers a little and enforce the steps to insure no issues later on. After all, we are paying premium prices for service and chit data plans. Would it hurt them to send an email or have their employees aware about it?
      Good idea on the courtesy notice when switching phone/OS's But then again, you don't even need to sign out. Just go into setting, iMessages and turn off. 1st button on the screen.
    1. Raptor2213's Avatar
      Raptor2213 -
      This is a pretty serious bug on Apple's end. They should have a failsafe so that if iMessages are not delivered within a certain period (say a day), it retries once, and if still nothing, it sends as a text message, followed up with a follow-up SMS asking if they want to disable iMessage completely - which would set up a forward for the remaining 45 days.
    1. Carvensno's Avatar
      Carvensno -
      Quote Originally Posted by Raptor2213 View Post
      This is a pretty serious bug on Apple's end. They should have a failsafe so that if iMessages are not delivered within a certain period (say a day), it retries once, and if still nothing, it sends as a text message, followed up with a follow-up SMS asking if they want to disable iMessage completely - which would set up a forward for the remaining 45 days.
      BUG???? It's not a bug! It's a setting that can be easily turned off As i said above LOL "Just go into setting, iMessages and turn off. 1st button on the screen."
    1. Answer1o1's Avatar
      Answer1o1 -
      Quote Originally Posted by Raptor2213 View Post
      This is a pretty serious bug on Apple's end. They should have a failsafe so that if iMessages are not delivered within a certain period (say a day), it retries once, and if still nothing, it sends as a text message, followed up with a follow-up SMS asking if they want to disable iMessage completely - which would set up a forward for the remaining 45 days.
      Bug?? Do you know what a bug is? If you turned iMessage off, but it stayed active, that would be a bug. Simply turn the fuarking feature off and you are set. People are acting like this is a first world problem. She isn't going to win any quick cash. She's not that important nor are her texts. The solution is easy as cake. When you switch from iOS to Android, an email/text should be sent or if you're in store upgrading the sales rep should turn it off before activating the new phone. Is it that hard people lol? Yeeeeezuus
    1. BrainSmashR's Avatar
      BrainSmashR -
      Quote Originally Posted by steve-z17 View Post
      I hope she loses. While I think Apple does need to make a change, I can't see the need to sue Apple over a text message not showing up, stuff like that happens all the time! If it were really that important she'd have gotten a phone call, there are other means of reaching someone.
      It's not "A" text message that didn't show up, it's "EVERY" text from an idevice that uses imessage.
    1. reptile347's Avatar
      reptile347 -
      This is actually a real problem.
      My friend switched from iPhone to Android and I've tried everything, and yes of course I shut iMessage off on her phone.
      But trying everything, it still won't stop capturing the txt messages.

      Apple tech support was pretty much stumped n said they can't help.

      Maybe after they get suied, they will fix this.