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  • *EXCLUSIVE* ATT Internal Memo, White iPhone CSP - On Sale Tomorrow


    We have an exclusive leaked copy of the AT&T customer service protocol for tomorrow's white iPhone 4 launch.

    The document contains a list of "Critical Must Knows/Dos for Local Dealer Locations." The highlight of all this confidential information is the fact current iPhone 4 users still under the 30 day BRE policy can exchange their current black iPhone 4 for a brand new white one. The exchanged device must be "in like-new condition with no visible damage." Of course any restocking fees apply.

    The white iPhone 4 will retain the same price points as its black bretheren ($199 and $299 for new activations, $449 and $549 for early upgrade and finally $649 and $749 for no-commitment purchases).

    Other notables include:
    • Customers are not allowed to holde spaces in line for any additional customers
    • Newly arriving customer should move to the end of the line (duh?)
    • Determine the number of customers in line for white iPhone 4 and coordinate this with the available invetory on hand If there are more people in line than available inventory, infrom customers of the following:
    Due to the unprecedented demand for White iPhone 4, our inventory is running low. I cannot guarantee there will be product available
    And yes none of that is a typo. Apparently internal AT&T documents are written by the "Love You Long Time" hooker from Full Metal Jacket. More infuriating though is the fact AT&T wont tell you that you, the 20th person in line, are two people removed from getting one of the 18 white iPhones on hand. The least they could do is notify customers in line that wont be able to get one of said fact so they can go about their day. However, they would rather laugh at your disappointment after you've waited in line for hours suffering from white iPhone blue balls.

    Here are all three pages of the ATT CSP:

    Page 1
    Page 2
    Page 3

    Sources:Internal ATT Document
    This article was originally published in forum thread: *EXCLUSIVE* ATT Internal Memo, White iPhone CSP - On Sale Tomorrow started by Phillip Swanson View original post
    Comments 54 Comments
    1. yoTelefonoCuatro's Avatar
      yoTelefonoCuatro -
      Quote Originally Posted by mikerlx View Post
      How does one become ATT premier member? Does this membership include unlimited data?
      FAN Discount. if your business offers a discount with AT&T, then you become a premier member.
    1. yoTelefonoCuatro's Avatar
      yoTelefonoCuatro -
      Quote Originally Posted by mikerlx View Post
      How does one become ATT premier member? Does this membership include unlimited data?
      and no, no unlimited data
    1. thazsar's Avatar
      thazsar -
      Jailbroken, Baby!!!
    1. yoTelefonoCuatro's Avatar
      yoTelefonoCuatro -
      Quote Originally Posted by orbyorb View Post
      Congratulations. You just unlocked a world of hurt for yourself.

      Even if you're kidding (or trolling), you just opened yourself up to litigation and torts from AT&T for illegal disclosure of trade secrets; never mind violating the terms of your employment from here to Timbuktu (or they'll take you to the cleaners until they determine you were kidding, then they'll hit you with court costs).

      Oh, and the "not the first" thing will send them looking through their archives--statute of limitations will bite you in the tush on this one.

      If y'all were smart, you'd edit out your post ASAP... just some friendly advice.

      EDIT: Wait... I wonder if someone faked an internal memo for the lulz...
      meh.
    1. yoTelefonoCuatro's Avatar
      yoTelefonoCuatro -
      Quote Originally Posted by thazsar View Post
      Jailbroken, Baby!!!
      nice
    1. tribe51's Avatar
      tribe51 -
      I have a black iPhone 4 I bought at launch from the Apple store. Im having some legit home button issues, so what does everyone on here think my chances are of going to the Apple store and getting it switched to a white one?
    1. TheJailbreakGenius's Avatar
      TheJailbreakGenius -
      Quote Originally Posted by tribe51 View Post
      I have a black iPhone 4 I bought at launch from the Apple store. Im having some legit home button issues, so what does everyone on here think my chances are of going to the Apple store and getting it switched to a white one?
      lmao
    1. RICO_'s Avatar
      RICO_ -
      Quote Originally Posted by tribe51 View Post
      I have a black iPhone 4 I bought at launch from the Apple store. Im having some legit home button issues, so what does everyone on here think my chances are of going to the Apple store and getting it switched to a white one?
      About as good as you waking up to find Kim Kardashian lying next to you and commencing to screw your brains out.
    1. creasy425's Avatar
      creasy425 -
      Quote Originally Posted by RICO_ View Post
      About as good as you waking up to find Kim Kardashian lying next to you and commencing to screw your brains out.
      Hey you never know. The girl does like to party.
    1. dtbeavin's Avatar
      dtbeavin -
      Quote Originally Posted by creasy425 View Post
      Hey you never know. The girl does like to party.
      Yup just ask Ray-J.

      I personally don't see the big deal about the white one. Yeah it's a different color and I think it looks kinda nice but I wouldn't mess with getting another iPhone 4 this close to another "possible" release date. IMO
    1. Cer0's Avatar
      Cer0 -
      Quote Originally Posted by dtbeavin View Post
      Yup just ask Ray-J.

      I personally don't see the big deal about the white one. Yeah it's a different color and I think it looks kinda nice but I wouldn't mess with getting another iPhone 4 this close to another "possible" release date. IMO
      True that.

      I hope the fall release is all jsut rumors so that they wouldn't blow sales for this and the Verizon version coming out so close to the normal refresh time.
    1. thazsar's Avatar
      thazsar -
      Quote Originally Posted by dtbeavin View Post
      Yup just ask Ray-J.

      I personally don't see the big deal about the white one. Yeah it's a different color and I think it looks kinda nice but I wouldn't mess with getting another iPhone 4 this close to another "possible" release date. IMO
      Agreed...but I got it for my wife and she doesn't care that much about having the newest phone.

      I thought about waiting and then wondered if the ip5 would even come out in white. Also, I'm thinking that since Apple released the white ip4 so close to the ip5 launch that the ip5 PROLLY won't have a design change since that costs Apple too much money to release a white version then completely change it's looks in a few months.

      Plus...I just wanted it! LOL!
    1. tribe51's Avatar
      tribe51 -
      Im not a big fan of hers but thanks for not answering my question. Appreciate it.

      Did I slip an inadvertent joke in there and not realize? I need to get my phone replaced and it is still under warranty. Home button is barely responsive so getting a new phone doesnt seem to be out of the question. Ive never really dealt with the genius bar during the time after a new product launch so I dont know how stingy they will be with the white ones. I have a few buddies who have black phones and it would be nice to have one in a different color.

      I dont think a legit warranty claim will change anything about my contract dates or upgrade time frame in case iPhone 5 comes out...although I'll probably just wait for the redesign next year depending on features.
    1. dtbeavin's Avatar
      dtbeavin -
      Quote Originally Posted by tribe51 View Post
      Im not a big fan of hers but thanks for not answering my question. Appreciate it.

      Did I slip an inadvertent joke in there and not realize? I need to get my phone replaced and it is still under warranty. Home button is barely responsive so getting a new phone doesnt seem to be out of the question. Ive never really dealt with the genius bar during the time after a new product launch so I dont know how stingy they will be with the white ones. I have a few buddies who have black phones and it would be nice to have one in a different color.

      I dont think a legit warranty claim will change anything about my contract dates or upgrade time frame in case iPhone 5 comes out...although I'll probably just wait for the redesign next year depending on features.
      No way would they replace a black iPhone with a white one. If that was the case you would have every apple fanboy that buys everything shiny they send out running to the closest apple store with a "warranty" claim.