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  • *EXCLUSIVE* ATT Internal Memo, White iPhone CSP - On Sale Tomorrow


    We have an exclusive leaked copy of the AT&T customer service protocol for tomorrow's white iPhone 4 launch.

    The document contains a list of "Critical Must Knows/Dos for Local Dealer Locations." The highlight of all this confidential information is the fact current iPhone 4 users still under the 30 day BRE policy can exchange their current black iPhone 4 for a brand new white one. The exchanged device must be "in like-new condition with no visible damage." Of course any restocking fees apply.

    The white iPhone 4 will retain the same price points as its black bretheren ($199 and $299 for new activations, $449 and $549 for early upgrade and finally $649 and $749 for no-commitment purchases).

    Other notables include:
    • Customers are not allowed to holde spaces in line for any additional customers
    • Newly arriving customer should move to the end of the line (duh?)
    • Determine the number of customers in line for white iPhone 4 and coordinate this with the available invetory on hand If there are more people in line than available inventory, infrom customers of the following:
    Due to the unprecedented demand for White iPhone 4, our inventory is running low. I cannot guarantee there will be product available
    And yes none of that is a typo. Apparently internal AT&T documents are written by the "Love You Long Time" hooker from Full Metal Jacket. More infuriating though is the fact AT&T wont tell you that you, the 20th person in line, are two people removed from getting one of the 18 white iPhones on hand. The least they could do is notify customers in line that wont be able to get one of said fact so they can go about their day. However, they would rather laugh at your disappointment after you've waited in line for hours suffering from white iPhone blue balls.

    Here are all three pages of the ATT CSP:

    Page 1
    Page 2
    Page 3

    Sources:Internal ATT Document
    This article was originally published in forum thread: *EXCLUSIVE* ATT Internal Memo, White iPhone CSP - On Sale Tomorrow started by Phillip Swanson View original post
    Comments 54 Comments
    1. jeffs64's Avatar
      jeffs64 -
      Are people still having antenna problems and never thought there was a problem anyway
    1. raghavmehra's Avatar
      raghavmehra -
      What does early upgrade mean?
    1. Cowboy's Avatar
      Cowboy -
      Quote Originally Posted by raghavmehra View Post
      What does early upgrade mean?
      Early upgrade is an upgrade before your actually upgrade date is actually up. You can usually do this at 6 months into your contract with att. Sometimes sooner depending on your plan and such, You pay 250 more than a normal upgrade but 200 less than the out right pricing. You also have to sign a new 2 year contract
    1. piston597's Avatar
      piston597 -
      I don't get it, why not offer multiple colors other than black and white... I mean really wouldn't people prefer a blue or red one, or maybe even customization for like $50 or more...
    1. Cowboy's Avatar
      Cowboy -
      If you are an att premier member you can get the white iphone 4 now
    1. yoTelefonoCuatro's Avatar
      yoTelefonoCuatro -
      Quote Originally Posted by toawkanavngthded View Post
      Hmm drop over 300 bucks for white iPhone or drop about 170 for conversion kit....
      cheaper. $85 on ebay
      just buy each part from different sellers
    1. raghavmehra's Avatar
      raghavmehra -
      Quote Originally Posted by Cowboy View Post
      Early upgrade is an upgrade before your actually upgrade date is actually up. You can usually do this at 6 months into your contract with att. Sometimes sooner depending on your plan and such, You pay 250 more than a normal upgrade but 200 less than the out right pricing. You also have to sign a new 2 year contract
      That means if i buy one for 199$ and after a week i want to upgrade then i pay 449$ more...199+449 or 449 in total?or 449+ the monthly rent

      I am from india so i want to know the best deal
    1. yoTelefonoCuatro's Avatar
      yoTelefonoCuatro -
      Quote Originally Posted by ericmac017 View Post
      "AT&T Proprietary & Confidential. Not for use or disclosure outside the AT&T companies except under written agreement"

      my question is who signed this off to be used outside of AT&T? xD
      trolling
    1. Cowboy's Avatar
      Cowboy -
      Quote Originally Posted by raghavmehra View Post
      That means if i buy one for 199$ and after a week i want to upgrade then i pay 449$ more...199+449 or 449 in total?or 449+ the monthly rent

      I am from india so i want to know the best deal
      OKay lets say you go in there today and sign a new contact a new plan its going to be 199-299 depending on model

      Now 6 months later you break it and need a new one. Att will give you the option for a early upgrade. you will pay 449-549 depending on model for a new phone on another 2 year contract.

      If you dont want a contract or are eligible for a upgrade or early upgrade it will be 649-749

      Quote Originally Posted by yoTelefonoCuatro View Post
      present
      Really?
    1. yoTelefonoCuatro's Avatar
      yoTelefonoCuatro -
      Quote Originally Posted by raghavmehra View Post
      That means if i buy one for 199$ and after a week i want to upgrade then i pay 449$ more...199+449 or 449 in total?or 449+ the monthly rent

      I am from india so i want to know the best deal
      an early iphone upgrade is different from any other phone. an exception upgrade is usually $50-$75 depending on who you ask.
      an early iphone upgrade is available no earlier than 6 months (commission purposes) after your upgrade. The phone will be $200 more than the standard upgrade, which is still $200 cheaper than the no commit pricing.
      So $199 standard / $399 early.
      early iphone upgrade is signing a new 2 year commitment from the day you did the early upgrade, +$18 upgrade fee, and you won't be eligible for an upgrade again until your full 24 month contract has expired. so for example, rate plans under $69.99 are eligible (normally) after 20 months. A rate plan of $69.99+ are after 12 months. but no matter what your plan, you will be after 24 months.

      then again you're from India... so your best bet would be to go through a local carrier or eBay.

      Quote Originally Posted by Cowboy View Post
      OKay lets say you go in there today and sign a new contact a new plan its going to be 199-299 depending on model

      Now 6 months later you break it and need a new one. Att will give you the option for a early upgrade. you will pay 449-549 depending on model for a new phone on another 2 year contract.

      If you dont want a contract or are eligible for a upgrade or early upgrade it will be 649-749



      Really?
      I am just a troll.
    1. mikerlx's Avatar
      mikerlx -
      Quote Originally Posted by Cowboy View Post
      If you are an att premier member you can get the white iphone 4 now
      How does one become ATT premier member? Does this membership include unlimited data?
    1. Orby's Avatar
      Orby -
      Quote Originally Posted by yoTelefonoCuatro View Post
      not signed off on... so it's not exactly allowed, or legal... but not the first time I send in to mmi, and definitely not the last
      Congratulations. You just unlocked a world of hurt for yourself.

      Even if you're kidding (or trolling), you just opened yourself up to litigation and torts from AT&T for illegal disclosure of trade secrets; never mind violating the terms of your employment from here to Timbuktu (or they'll take you to the cleaners until they determine you were kidding, then they'll hit you with court costs).

      Oh, and the "not the first" thing will send them looking through their archives--statute of limitations will bite you in the tush on this one.

      If y'all were smart, you'd edit out your post ASAP... just some friendly advice.

      EDIT: Wait... I wonder if someone faked an internal memo for the lulz...
    1. creasy425's Avatar
      creasy425 -
      Quote Originally Posted by orbyorb View Post
      Congratulations. You just unlocked a world of hurt for yourself.

      Even if you're kidding (or trolling), you just opened yourself up to litigation and torts from AT&T for illegal disclosure of trade secrets; never mind violating the terms of your employment from here to Timbuktu (or they'll take you to the cleaners until they determine you were kidding, then they'll hit you with court costs).

      Oh, and the "not the first" thing will send them looking through their archives--statute of limitations will bite you in the tush on this one.

      If y'all were smart, you'd edit out your post ASAP... just some friendly advice.

      EDIT: Wait... I wonder if someone faked an internal memo for the lulz...
      You don't know how right you are. "the COBC is left intentionally vague". That's a direct quote from the head of ATT asset protection.

      No its a legit memo. I happened to peak at it when I visited the wife at her job today.
    1. TheJailbreakGenius's Avatar
      TheJailbreakGenius -
      Quote Originally Posted by ash3s2012 View Post
      Thats what she said
      Lmao, but ya, I like the black better
    1. feidhlim1986's Avatar
      feidhlim1986 -
      They only released the White iPhone so late because they said back in June 2010 that the iPhone 4 would also come in white and if they didn't bring it out, some asshat would end up suing Apple because they didn't do what they said they would.
    1. LamboFan's Avatar
      LamboFan -
      I love it. Count me in!
    1. RICO_'s Avatar
      RICO_ -
      Quote Originally Posted by ccoltmanm View Post
      No design changes? Maybe they should have fixed the antennae problem.
      If people continued to buy the iPhone 4 with the signal problem....why should they fix the problem.
    1. RICO_'s Avatar
      RICO_ -
      And can somebody please explain to me why the "No-Commitment" price is $50 higher than the RETAIL price?
    1. miistahmagic's Avatar
      miistahmagic -
      !!

      Quote Originally Posted by Kinkme93 View Post
      Once u go black we don't want u back
      ..cause once she goes big she'll engulf your twig
    1. taz1981m's Avatar
      taz1981m -
      I like how on Apple.com on the iphone page it says
      "FINALLY the amazing iPhone 4. Now available in white"