We have an exclusive leaked copy of the AT&T customer service protocol for tomorrow's white iPhone 4 launch.
The document contains a list of "Critical Must Knows/Dos for Local Dealer Locations." The highlight of all this confidential information is the fact current iPhone 4 users still under the 30 day BRE policy can exchange their current black iPhone 4 for a brand new white one. The exchanged device must be "in like-new condition with no visible damage." Of course any restocking fees apply.
The white iPhone 4 will retain the same price points as its black bretheren ($199 and $299 for new activations, $449 and $549 for early upgrade and finally $649 and $749 for no-commitment purchases).
Other notables include:
- Customers are not allowed to holde spaces in line for any additional customers
- Newly arriving customer should move to the end of the line (duh?)
- Determine the number of customers in line for white iPhone 4 and coordinate this with the available invetory on hand If there are more people in line than available inventory, infrom customers of the following:
Due to the unprecedented demand for White iPhone 4, our inventory is running low. I cannot guarantee there will be product available
Here are all three pages of the ATT CSP:
Sources:Internal ATT Document