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  • Apple Revamps Apple Support Communities


    Apple has given its online support forum a face lift of sorts. In the preparatory stages for close to a year, the revamped Apple Support Communities has been imbued with a new social networking aspect that effectively replaces the antiquated Apple Discussions board.

    "Apple Support Communities brings together thousands of Macintosh, iPod, iPhone, and iPad users from around the world to discuss Apple products and topics," Apple says. "Apple Support communities provides a wealth of information about your favorite Apple hardware and software products to help you get the most out of your purchase. And, in the spirit of community, you can also help other Apple Support Communities' users by answering their questions."

    Joining ASC is fairly straightforward. Once you sign in with your Apple ID, simply create a username for the Community and, when prompted, agree to the new ASC terms and conditions. Once you're in, you'll find a host of "communities" through which you can sift in hopes of finding one that's pertinent to your inquiry, product, or service. You can even use widgets to bring you the content you're interested in, from within or even outside the community. And making the experience a personalized one, users can spruce up their profiles with pics and avatars.

    Given the greater social emphasis of the online forums, Apple has even gone so far as to present standards of "Community Etiquette" that ASC members must abide by. The policy mandates include:
    • Post only technical support questions and answers, unless otherwise noted.
    • Be polite, constructive and stay on topic.
    • Search for questions similar to your own before submitting them to the community.
    • Reward helpful community members by marking answers to your questions helpful and correct.
    • Avoid speculation and rumors.
    For more info or to see what the revamp looks like, check out Apple Support Communities for yourself.
    This article was originally published in forum thread: Apple Revamps Apple Support Communities started by Michael Essany View original post
    Comments 40 Comments
    1. johnr9412's Avatar
      johnr9412 -
      -don't talk about jailbreaking or unlocking.
    1. iAppleHack's Avatar
      iAppleHack -
      Quote Originally Posted by johnr9412 View Post
      -don't talk about jailbreaking or unlocking.
      God forbid it if you do. They'll have your IP address then. They'll find you. LOL
    1. dabisnit's Avatar
      dabisnit -
      Quote Originally Posted by johnr9412 View Post
      -don't talk about jailbreaking or unlocking.
      lmfao!!!
    1. spider_romeo's Avatar
      spider_romeo -
      I only need ModMyi Forums Communities...
    1. fmlouder's Avatar
      fmlouder -
      Quote Originally Posted by spider_romeo View Post
      I only need ModMyi Forums Communities...
      yep modmyi 4eva
    1. delusion950's Avatar
      delusion950 -
      Come to modmyi, here community offers much better support!
    1. The Man of Sand's Avatar
      The Man of Sand -
      wonder what would happen if someone posts the "j" word on their discussions?
    1. mruk69's Avatar
      mruk69 -
      Problem is the Apple support peeps never answer or help solve your problems. A good example is wifi on 3G after 4.0 upgrade.
    1. feidhlim1986's Avatar
      feidhlim1986 -
      Do they still delete threads that discuss actual problems with their hardware and software?
    1. coolguy742's Avatar
      coolguy742 -
      Quote Originally Posted by johnr9412 View Post
      -don't talk about jailbreaking or unlocking.
      Or the ban-hammer of god will strike you down!
    1. coolguy742's Avatar
      coolguy742 -
      Quote Originally Posted by spider_romeo View Post
      I only need ModMyi Forums Communities...
      Heck yes! MMi for the win!
    1. Stray's Avatar
      Stray -
      I'll post about jailbreaking and see what they do.
    1. epignosis567's Avatar
      epignosis567 -
      Quote Originally Posted by The Man of Sand View Post
      wonder what would happen if someone posts the "j" word on their discussions?
      Done it. Post gets deleted then you get a vague warning a week later.
    1. epignosis567's Avatar
      epignosis567 -
      Quote Originally Posted by mruk69 View Post
      Problem is the Apple support peeps never answer or help solve your problems. A good example is wifi on 3G after 4.0 upgrade.
      What problems? There's no problems. Problems with what? No problems here. "Problems". What a funny word. Apple has no problems. Remember, macs can't even get virus's according to apple genius'.
    1. Stray's Avatar
      Stray -
      Quote Originally Posted by epignosis567 View Post
      Done it. Post gets deleted then you get a vague warning a week later.
      I'm gonna teach them how to downgrade using shsh's
    1. The Man of Sand's Avatar
      The Man of Sand -
      Quote Originally Posted by STRAYunINFIDEL View Post
      I'm gonna teach them how to downgrade using shsh's
      LMAO!! pm me or post the link to it when you do!!! I want to see the chain reaction!!!
    1. Stray's Avatar
      Stray -
      I have posted in 4 threads so far.

      https://discussions.apple.com/message/15011313#15011313
    1. epignosis567's Avatar
      epignosis567 -
      Quote Originally Posted by STRAYunINFIDEL View Post
      I'm gonna teach them how to downgrade using shsh's
      Ha. We should organize the jailbreak community to flood the message boards with jb related material. Really teach them what the hardware is capable of. It would probably make steve jobs head explode.
    1. Stray's Avatar
      Stray -
      I just saw someone say what happens if my power button breaks. How will i turn it on its called plugging it into your charger lol
    1. The Man of Sand's Avatar
      The Man of Sand -
      Just posted after stray on apple.com after stray and I said JAILBREAK, I'm seeing if they notice.