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  • Apple Prepping Employees For 'Joint Venture'


    It turns out Apple's secret meeting for retail employees this past weekend was in fact for Joint Venture, a new service provided by Apple designed specifically for small business, particularly those with around ten employees. The service would provide "advanced and priority technical support for small business."

    MacRumors and 9to5Mac have both gone digging for what the program comprises, and have found some interesting details for the new program. This is what they've discovered:

    The service will allow genius bar telephone support and priority access for customers. Joint Venture members will be able to reach the Genius Bar by phone, instead of bringing their machines into a retail store. Members who do go into a store will receive priority access to genius support.

    Members will receive loaner 15-inch MacBook Pros for any service that requires a computer to be taken for longer than 24 hours.

    The program will also allow members to attend specific and specialized workshops that allow the business to integrate Apple products seamlessly into their work. Other perks include new-machine setup, data-transfers, and exchange set-up.

    According to these reports, Apple will be charging $499 for up to 5 users, and 99$ for each additional user/year. These prices are on-top of the price of Applecare for purchased machines.

    Source:
    9to5Mac
    MacRumors
    This article was originally published in forum thread: Apple Prepping Employees For 'Joint Venture' started by Matt Savoca View original post
    Comments 22 Comments
    1. santacruzlocal's Avatar
      santacruzlocal -
      Wow ... I wonder what the market is going to be for something like that !!!
    1. kuhndsn's Avatar
      kuhndsn -
      Interesting. This pretty much closes the loop as far as enterprise is concerned. If apple can continue their consumer drive I see a reverse roll in the entire computer industry. Now if only Apple would make 100% of their products in the US. Hmmmm. Lol.
    1. alexevo's Avatar
      alexevo -
      kinda interesting that this is on MODmyi, a site dedicated to those of us that wouldn't be caught dead at the genius bar with all our jailbroken apps and No-Nos when it comes to what apple wants us to do with our phones...

      Plus I bet any information that can be had at the genius bar can also be had in less time than it takes to drive to the genius bar via a google search.

      Either way, good info to have and thanks for the article Matt. It was well written and informative.
    1. piston597's Avatar
      piston597 -
      Genius Bar = Over glorified Geek Squad = BS support = Failure to help for anything. Honestly the whole genius bar idea is good, but only if the workers know a thing about technical support.
    1. andrewb283's Avatar
      andrewb283 -
      Quote Originally Posted by piston597 View Post
      Genius Bar = Over glorified Geek Squad = BS support = Failure to help for anything. Honestly the whole genius bar idea is good, but only if the workers know a thing about technical support.
      Lol
    1. ReggieSmith's Avatar
      ReggieSmith -
      Quote Originally Posted by piston597 View Post
      Genius Bar = Over glorified Geek Squad = BS support = Failure to help for anything. Honestly the whole genius bar idea is good, but only if the workers know a thing about technical support.
      Come on guys. Let's remember that Apple gets the "Lion's" share (I had to do it!) of their revenue from the consumer market and most of those users don't have the technical savvy that the JB community does. The Genius Bar is perfect for that segment. You bring in your toy, they wave a magic wand (replace with a stock unit) and sell you on something additional while you are there. Brilliant! That crowd Almost always comes out with a warm & fuzzy feeling. THAT is why they call it the Genius Bar - not because of the employees! 

      Personally, I have had a HW defect or two and suffering thru a few minutes with them was much better than if I had to get Sony or Nintendo to 1st own up to a problem, let alone fix it in any short time frame.
    1. bmasti's Avatar
      bmasti -
      The Alyona Show: Geohot Interview 2/24/2011

      A new Geohot interview is out from the The Alyona Show. The interview talks about the latest PS3 hacks and what Geohot thinks of Sony’s (recent) actions, and his lawsuit. Geohot says in the interview that he is confident of winning the lawsuit against Sony, and the lawsuit is just a “scare” tactic to steer hackers away from the PS3. “Fear doesn’t win and its something [Sony] will never learn”



      [ame=http://www.youtube.com/watch?v=5h-cTkfKbA4&feature=player_embedded]YouTube - Geohot's Latest Interview[/ame]
    1. kuhndsn's Avatar
      kuhndsn -
      Quote Originally Posted by bmasti View Post
      The Alyona Show: Geohot Interview 2/24/2011

      A new Geohot interview is out from the The Alyona Show. The interview talks about the latest PS3 hacks and what Geohot thinks of Sony’s (recent) actions, and his lawsuit. Geohot says in the interview that he is confident of winning the lawsuit against Sony, and the lawsuit is just a “scare” tactic to steer hackers away from the PS3. “Fear doesn’t win and its something [Sony] will never learn”



      YouTube - Geohot's Latest Interview
      Wrong thread... But... I think this one will be excused. Thanks for sharing. MMI would have posted an article on this by Friday. ;-) just kidding guys don't give me an infraction... lol
    1. se23's Avatar
      se23 -
      I missed my final interview 2 weeks ago to be a specialist! But if any of the group I was with get hired your business is in trouble lol
    1. Volerikan's Avatar
      Volerikan -
      Quote Originally Posted by se23 View Post
      I missed my final interview 2 weeks ago to be a specialist! But if any of the group I was with get hired your business is in trouble lol
      I'm going to my 3rd group interview on Thursday. One of these times they'll hire me, I've been working with this other tech support for god knows how long.

      Dumb/old people should not touch a computer. But, I guess I wouldn't have a job if it weren't for them. Thank you, America.
    1. Bluprint's Avatar
      Bluprint -
      Working at the apple retail store sucks (worse than you can ever imagine). The pay sucks, any promotion sucks, employee discount sucks, and the list goes on. It's a fast pace job just like Mcdonalds.... And for what it's worth, selling anything there sorta equates to selling handbags to chicks or selling shoes to a guy.
    1. StealthBravo's Avatar
      StealthBravo -
      I think this sounds like a great idea. I could see using it in my business. Its better than paying for in-house IT guys.
    1. issackid's Avatar
      issackid -
      I took my iPhone 4 to genius bar. It had No Sim error...The Apple genius just took my iphone and gave me a new one...no words exchanged and since then my iphones working fine.
    1. GellBrake'rrrr's Avatar
      GellBrake'rrrr -
      I'd /much rather/ talk to the "holy" genius bar over the phone versus bringing my beloved Idevice to the apple store ANYDAY!!! (especially since it's jailbroken).... This could possibly be a good thing for us all....
    1. issackid's Avatar
      issackid -
      Mmmm you got an option to restore.^

      I tried everything before walking in to Store.
    1. GellBrake'rrrr's Avatar
      GellBrake'rrrr -
      And that video of GeoHot was hillarious!!! I live his confidence! Do what ya do George! Keep us free from the haters

      Quote Originally Posted by issackid View Post
      Mmmm you got an option to restore.^

      I tried everything before walking in to Store.
      Depending on your' problem, and what caused it..... There /are/ possibly other options than a restore.
    1. Orby's Avatar
      Orby -
      Quote Originally Posted by StealthBravo View Post
      I think this sounds like a great idea. I could see using it in my business. Its better than paying for in-house IT guys.
      You jerk, people like you may put me out of business (I still <3 you though).

      Quote Originally Posted by issackid View Post
      I took my iPhone 4 to genius bar. It had No Sim error...The Apple genius just took my iphone and gave me a new one...no words exchanged and since then my iphones working fine.
      If you are a real nerd (or convincingly act like one) at the Genius Bar, you'll usually just get your refurb swap-out just like that (for mobiles anyway, computers, they'll just write you up a Depot ticket).

      I see this as a play to the Genius Bar's real strength--support, not repairs. Anything more complicated than a DFU restore (for iOS devices) or Disk Aid/HDD swapout (for OS X) repair-wise gets sent to depot (read: mammoth facilities in Texas and California) or refurbishment factory (read: China).

      The whole premise of the Genius Bar is to, frankly: fix stupid people's "easy" issues easily, to quickly determine if a user has a non-easy-fix problem, and to quickly get broken devices to a place where repairs can be done (and give the customer a refurb, i.e., a permanent loaner, for mobile devices).
    1. steve-z17's Avatar
      steve-z17 -
      Quote Originally Posted by StealthBravo View Post
      I think this sounds like a great idea. I could see using it in my business. Its better than paying for in-house IT guys.
      Then I wouldn't have a job jk...I would totally go with this, sounds really good.

      Geo likes to say, "on the whole" and "I mean" a lot.
    1. NCMacMan's Avatar
      NCMacMan -
      Personally, this is a great extension of the personal support at the Apple store. Its akin to the business teller at a bank. I think its a smart move on Apple's part.
    1. se23's Avatar
      se23 -
      Quote Originally Posted by Volerikan View Post
      I'm going to my 3rd group interview on Thursday. One of these times they'll hire me, I've been working with this other tech support for god knows how long.

      Dumb/old people should not touch a computer. But, I guess I wouldn't have a job if it weren't for them. Thank you, America.
      Well done mate good luck & hope u get it.