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  • Apple's Touch ID Technology is Reportedly Losing Accuracy Over Time for Some Users


    Along with every one of Appleís iPhone 5s handsets comes a new technology known as Touch ID, which allows the user to verify their identity through the use of their fingerprint. The verification method can be used for both unlocking the device, as well as confirming purchases from the App Store.

    While the new technology is interesting to see in the everyday mobile devices that we use, is it possible that the technology is just too far ahead of it's time?

    According to multiple iPhone 5s users, the accuracy of Apple's Touch ID technology reportedly degrades over time forcing them to constantly have to re-calibrate their fingerprint scanners. Apple's support forums are filled with issues concerning the matter.

    Apple device user Dr. Drang recently made a post about the matter hoping to reach out to those on the Internet experiencing the same issue:

    Iíve been using Touch ID since I got an iPhone 5s in mid-October. Generally speaking, I like it, and I find it faster than the old swipe-and-passcode method, but Iíve felt compelled to reteach it my fingerprints twice already. I know this sounds impossible, but its recognition of my prints seems to decay with time.

    I rescanned my fingers this weekend, and Touch ID has been amazingly fast and accurate since then. Just as it was when I first got the 5s, and just as it was a few weeks later when I rescanned my fingers for the first time. Just before each rescan, though, I was so frustrated with Touch ID I felt like throwing the phone across the room.
    Itís unknown what could be causing the inaccuracy for users, but there are a bunch of possibilities. For example, perhaps there is a bug in the fingerprint recognition software, or perhaps our fingerprints make the reader dirty and make it more difficult for our fingerprints to be recognized. Whatever the cause, it's certain that the feature is causing unnecessary frustration among a number of users.

    If you have an iPhone 5s, are you noticing that the software doesn't always pick up your fingerprint?

    Sources: BGR
    This article was originally published in forum thread: Apple's Touch ID Technology is Reportedly Losing Accuracy Over Time for Some Users started by Anthony Bouchard View original post
    Comments 41 Comments
    1. Sage I's Avatar
      Sage I -
      Quote Originally Posted by cookbenj View Post
      Always been fine for me, if anything I slightly misplace my finger and of course it doesn't work... But that's my fault
      Exactly my experience... It's been a great feature and works just fine...

      Quote Originally Posted by Carvensno View Post
      No issues here Even have the timing down, so when I press the home button, the Touch ID sensor reads my print almost at the same time, my phone open right up in one smooth motion :P
      Word, that's how I've been timing it too...
    1. javiert30's Avatar
      javiert30 -
      Yes it happen to me a lot, just yesterday I had to delete all the fingerprints saved and then set them up again. Another thing is everytime I purchase an app from app store it dont ask me for my finger print, just the password, even with the optioin for ask for my fingerprint is on. It never ask for my fingerprint.
    1. blueaviator's Avatar
      blueaviator -
      Apple: You are holding it wrong!!!

      (RIP Steve)
    1. eballesq's Avatar
      eballesq -
      This sounds to me like the biggest non-issue made into an issue, ever. I've had the 5s since inception and have not rescanned my prints once. I believe the "problems" are likely a combination of user error (i.e., improper calibration in the first place), dirty fingers, dirty home button, and impatience.
    1. kosher1's Avatar
      kosher1 -
      Yup. All too familiar. Did exact same thing more than twice in 2 months
    1. amenter18's Avatar
      amenter18 -
      Quote Originally Posted by Feanor64 View Post
      That's what happens when you buy new tech like this. Always wait man the iPhone 6 will hammer out the problems.
      And bring in some new problems of its own
    1. SirZyrion's Avatar
      SirZyrion -
      I've had my 5s for about 2 weeks now, I've used the TouchID system multiple times daily, and it works just fine with both my left and right thumbs with only one scan/learn of each. The only bit of frustration is having to wake the phone up via the power button first if the screen is off. I'd like to just place my thumb and have it unlock, but it's a minor gripe. I'll keep an eye on it though.

      Actually thinking about it more, when I was scanning my prints, I moved my thumb around when it said to lift and replace my thumb. I did the basic full thumb scan, then scanned the tip, then scanned the sides, then scanned more of the pad, etc. on both thumbs so that no matter how I placed my thumb, it would read. I also scanned my thumb horizontally (parallel to the bottom of the phone). Maybe the issues stem from the position of the thumb while scanning?
    1. Feanor64's Avatar
      Feanor64 -
      Owners who blame themselves for a phones defect. Great news for apple. 👍

      Quote Originally Posted by amenter18 View Post
      And bring in some new problems of its own
      Yes that's true but why would anyone buy a phone that looks the same and basically is the same. iPhone 5 = iPhone 5s. Oh wait everyone is lol. Mindless...OH IT'S GOLD OH MY GOD IT'S GOLD!!!!!!
    1. Zokunei's Avatar
      Zokunei -
      Quote Originally Posted by SirZyrion View Post
      The only bit of frustration is having to wake the phone up via the power button first if the screen is off.
      You can wake it with the home button and just leave your finger there for a second.
    1. holyshnikes's Avatar
      holyshnikes -
      You have to take in consideration the condition of your finger when you scan it. I work with wires and cable all day long so my fingers are constantly being beaten up, rubbed raw, and getting dirty. On the flip side of that, because of doing that kind of work, I am always having to wash my hands. So I have developed a method that works good for me.

      Wash your hands really well (I mean clean!) and wait until they are fully dry before proceding. Add your cleaned finger to the Touch ID sensor settings.
      Then go about a normal day.
      Wait for your finger to have a little build up of oils again, so your finger isn't as smooth as when you cleaned it. After that, add the same finger again (without deleting the other one).
      Works great for me, I now have no issues. It works with a dirty finger and a clean finger.

      Also, I read some comments about the itunes store purchase not working....if you reboot your phone it will ask you to put in your password to enable touch ID purchasing again, it's a built in security feature for some reason.
    1. quidam_brujah's Avatar
      quidam_brujah -
      Quote Originally Posted by Feanor64 View Post
      That's what happens when you buy new tech like this. Always wait man the iPhone 6 will hammer out the problems.
      Yep. Only get 'whole numbered' devices.
    1. spectrum's Avatar
      spectrum -
      Really? This phone has a finger print sensor?
    1. javiert30's Avatar
      javiert30 -
      For the people having problems when trying to download something from App Store and the iPhone won't ask for the fingerprint even if you got the option on, If you have an exchange mail account is not going to work, your exchange account requires you for security reasons to lock your device inmediately not allowing you to change it, so you can use your fingerprint to download from App Store it need to be set up for 15 minutes. The only way around this is, deleting your exchange mail account and change your lock option to 15 minutes, turn off the use of the fingerprint in settings, general and touch ID and passcode, touch ID and turn off iTunes App Store and turn it back on, is going to ask you for the password, once you do that it will work.
    1. kemalmurt's Avatar
      kemalmurt -
      I have iphone 5 and it doesn't read at all... Hmm.. Maybe i should bring it back ..!
    1. stolenpentium's Avatar
      stolenpentium -
      Quote Originally Posted by kemalmurt View Post
      I have iphone 5 and it doesn't read at all... Hmm.. Maybe i should bring it back ..!
      If I were you I would definitely bring it back. Your iPhone 5 should have the touch id, now if you had an iPhone 5S it would be normal not to have the feature, lol.
    1. rasputin007's Avatar
      rasputin007 -
      Touch ID served its original purpose and is no longer required.

    1. SirZyrion's Avatar
      SirZyrion -
      Quote Originally Posted by Zokunei View Post
      You can wake it with the home button and just leave your finger there for a second.
      Good point! *Blonde Moment*

      Thanks!
    1. fleurya's Avatar
      fleurya -
      Quote Originally Posted by rasputin007 View Post
      Touch ID served its original purpose and is no longer required.
      Ignoring the fact that this is trolling BS, I'd rather give the government just my fingerprint than give the government and google everything Google collects on its users: pictures, web IDs, your location 24/7, all information passed through your email, including contents of attachments, all social media activity, all web searches and all web activity as they track you whether you authorize it or not , etc, etc. basically your entire digital life, everything, that's what Google has on you. And make no mistake, they'll gladly hand it all to the government on request.

      Begone, troll!
    1. thazsar's Avatar
      thazsar -
      Quote Originally Posted by rasputin007 View Post
      Touch ID served its original purpose and is no longer required.

      Who cares?!?! Are we so important that we need to hide our identity??? The government doesn't give a crap about us unless we're doing illegal activity that needs to be brought to light!
    1. confucious's Avatar
      confucious -
      I find it best to have my fingerprints removed with acid every couple of months ad new ones etched on - doesn't everyone do this to prevent the police tracking their crimes?