One California man was so bothered by Apple’s over-the-air iOS update mechanism that he decided to take Apple CEO Tim Cook to a small claims court. The suit, titled “Mark David Menacher vs. Tim Cook” by the San Diego County brand of California’s Superior Court, seeks a method to remove automatically downloaded iOS update files, specifically the new iOS 7 binary and 50% in remuneration.
For those of you who didn’t already know, the over-the-air iOS update mechanism is a feature designed to make it easier for iOS device owners to keep their phone or tablet up to date with the latest revision of Apple’s mobile operating system. The over-the-air updates are automatically downloaded when an iOS device is plugged and connected to WiFi, though users must still grant explicit permission to install the new software.
Although the automatic update system has been active since the release of iOS 6, Apple’s redesign of iOS 7 has prompted many users to hold off on the upgrade. This means that the automatically downloaded installation file, which weighs in at more than one gigabyte and cannot be removed by the user may end up decreasing a device’s available memory by up to 15% with no way to recover the storage space.
In a statement obtained by the folks over at CNET, Menacher wrote the following regarding the matter:
Apple's disregard for customer preferences in relation to iOS7 is corporate thuggery. Steve Jobs was reportedly rough on company employees in pursuit of happy customers, but Tim Cook apparently cultivates a culture of contempt for customer satisfaction in pursuit of corporate profits. It is a policy that will eventually fail.