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  • J.D. Power: On Which Carrier Does Apple's iPhone Work Best?


    As Apple's iPhone continues to turn up on more and more regional carriers in the U.S., consumers have a wide variety of choices at their disposal when determining which carrier is the best fit.

    If you're still on the fence yourself or thinking about switching carriers, J.D. Power and Associates is serving up a host of helpful information and corresponding recommendations today.

    In its tenth annual customer satisfaction rankings, J.D. Power and Associates indicates that Apple is still the No. 1 company for smartphones across all major U.S. carriers. But when it comes to the actual carriers, the iPhone performs better for some than for others.

    Overall satisfaction with smartphone devices is highest among AT&T customers, followed by Sprint, T-Mobile, and Verizon Wireless customers.

    Apple and Samsung are the only smartphone brands to achieve overall satisfaction scores that are at or above the study average in all four performance factors, according to the J.D. Power 2013 U.S. Wireless Smartphone Satisfaction Study.
    Smartphone models that perform particularly well across all four U.S. wireless Tier 1 carriers include (by OEM in alphabetical order): Apple iPhone 5; Blackberry Z10; Nokia Lumia 920 and Samsung Galaxy Note II.

    Source: JD Power and Associates
    This article was originally published in forum thread: J.D. Power: On Which Carrier Does Apple's iPhone Work Best? started by Michael Essany View original post
    Comments 20 Comments
    1. bigboyz's Avatar
      bigboyz -
      I would have to agree. I use my iPhone on AT&T and never have any issues with it. While others i know on Sprint, Verizon and Tmo complain. I seem to have issues when calling some Verizon users tho...oh well no network is perfect.
    1. Sock's Avatar
      Sock -
      Seems a little more pertinent to this site from the article:

      "Among Apple smartphone owners, satisfaction with their overall experience is highest among Verizon Wireless customers (861)."
    1. thetoothfairy's Avatar
      thetoothfairy -
      I would have to say that AT&T and Verizon are equal. Both have problem areas.
    1. claustin's Avatar
      claustin -
      I haven't had a single carrier related issue on my Verizon 5s, however my sister just got an AT&T model yesterday and it dropped the call 3 times while I was talking to her, whereas she never had the problem on her 4s. I'm wondering if it's not defective and needing to be exchanged.
    1. jOnGarrett's Avatar
      jOnGarrett -
      Quote Originally Posted by bigboyz View Post
      I would have to agree. I use my iPhone on AT&T and never have any issues with it. While others i know on Sprint, Verizon and Tmo complain. I seem to have issues when calling some Verizon users tho...oh well no network is perfect.
      lmfao, you blame the network? the iPhone isnt capable of simultaneous voice and data on both Sprint & Verizon who have spent untold billions building their networks which sees every other phone from every other manufacturer working just fine.
    1. Simon's Avatar
      Simon -
      Quote Originally Posted by jOnGarrett View Post
      lmfao, you blame the network? the iPhone isnt capable of simultaneous voice and data on both Sprint & Verizon who have spent untold billions building their networks which sees every other phone from every other manufacturer working just fine.
      Sounds like a limitation of the network to me: Verizon's, Sprint's iPhone 5S, 5C won't juggle data, voice | Apple - CNET News

      Manufacturers who have made phones that work with voice and data at the same time on CDMA have had to add additional hardware as a work-around to accomplish this. Oh and if you read that you will see that it is no where close to every other phone from every other manufacturer, but you never really like to deal in facts do you?
    1. punjabi212's Avatar
      punjabi212 -
      Quote Originally Posted by bigboyz View Post
      I would have to agree. I use my iPhone on AT&T and never have any issues with it. While others i know on Sprint, Verizon and Tmo complain. I seem to have issues when calling some Verizon users tho...oh well no network is perfect.
      +1
    1. Thatstastic's Avatar
      Thatstastic -
      Quote Originally Posted by jOnGarrett View Post
      lmfao, you blame the network? the iPhone isnt capable of simultaneous voice and data on both Sprint & Verizon who have spent untold billions building their networks which sees every other phone from every other manufacturer working just fine.
      Lol u must really have no friends every time u comment u talk about how bad iPhones are and incapable they are if doing anything...why are u on this site if u hate apple so much?
    1. Parana6's Avatar
      Parana6 -
      I have been experimenting with both carriers, sprint(company phone 5s) and att(personal 5s), and have to tell you that AT&T is the best on my opinion. I was thinking of ditching my personal but sprint network is not there yet, whereas I get Lte on AT&T , on sprint is only 3G. Two days already with this phone and I have seen Lte only once.
    1. slim.jim's Avatar
      slim.jim -
      AT&T is constantly expanding their LTE network. A month ago I didn't have LTE at my house and typically only got 2 bars on 4G. Now I get 3-4 bars of LTE and almost always 5 bars of 4G. Guess using the 'Mark The Spot' from AT&T works!
    1. Zokunei's Avatar
      Zokunei -
      It's pretty useless for most people to base your carrier choice on nationwide coverage.
    1. youngone305's Avatar
      youngone305 -
      My iphone work good on AT&T LTE in Miami, FL no problem
    1. swifty7's Avatar
      swifty7 -
      I use Sprint but can't wait to leave them this December due to their snail 3G data plan which is a joke.
    1. Donnutt's Avatar
      Donnutt -
      I would have to agree with all the others here, AT&T seems to be the best overall network for the iPhone. Than again, they've had it since 2007.. Whereas the rest of the networks only got it within the last few years... And, before Verizon fans go Apesh** on me, AT&T was the ONLY company to agree to apple's terms, which were #1 NO carrier branding, #2 NO carrier control of software, #3 NO discounted phones to carriers.
    1. Perceptum's Avatar
      Perceptum -
      Quote Originally Posted by Sock View Post
      Seems a little more pertinent to this site from the article:

      "Among Apple smartphone owners, satisfaction with their overall experience is highest among Verizon Wireless customers (861)."
      You totally left out the fact that this quote was about Verizon iPhone users talking to other Verizon iPhone users. The article goes no to state when using Verizon with any other carrier, Verizon was dead last in satisfaction.
    1. Neil001's Avatar
      Neil001 -
      Which carrier is best suited for iPhone 5s?
      I've been with AT&T when it was Cingular and now AT&T, mostly I'm Happy with their services however this slow down data speed after 2GB IS FOR THE BIRDS..... So I am in search for another carrier, t-m offer unlimited across the board for $70.00 per month that's calls data and texts.... My only concern is how about the connections 3G 4G LTE, anyone got any idea ???
    1. towboattrash34's Avatar
      towboattrash34 -
      Quote Originally Posted by Neil001 View Post
      Which carrier is best suited for iPhone 5s?
      I've been with AT&T when it was Cingular and now AT&T, mostly I'm Happy with their services however this slow down data speed after 2GB IS FOR THE BIRDS..... So I am in search for another carrier, t-m offer unlimited across the board for $70.00 per month that's calls data and texts.... My only concern is how about the connections 3G 4G LTE, anyone got any idea ???
      Back when Cingular was around they made me mad and I filled charges on them with the FTC. They did not care for that, the Vice Pres of Cingular calls me and I told them my contract states no long distance or roaming. See u in court. That was the last time I heard from them. They kept trying to charge me roaming. So I went with sprint for 5 yrs then to AT&T when the 3 came out and been here ever since.
    1. slim.jim's Avatar
      slim.jim -
      Quote Originally Posted by towboattrash34 View Post
      Back when Cingular was around they made me mad and I filled charges on them with the FTC. They did not care for that, the Vice Pres of Cingular calls me and I told them my contract states no long distance or roaming. See u in court. That was the last time I heard from them. They kept trying to charge me roaming. So I went with sprint for 5 yrs then to AT&T when the 3 came out and been here ever since.
      I've been with Cingular/AT&T since I got my first cell phone in '97. Never really had any issues. Only once did I get a ridiculous bill and it was an error on their part.
    1. Channan's Avatar
      Channan -
      So...you asked a question in the title and never answered it.

      Overall satisfaction with smartphones is highest among AT&T customers because AT&T gets the best smartphones first.

      "Among Apple smartphone owners, satisfaction with their overall experience is highest among Verizon Wireless customers."

      Meaning in most cases, the best carrier to get an iPhone on is Verizon.
    1. crouching's Avatar
      crouching -
      Quote Originally Posted by jOnGarrett View Post
      lmfao, you blame the network? the iPhone isnt capable of simultaneous voice and data on both Sprint & Verizon who have spent untold billions building their networks which sees every other phone from every other manufacturer working just fine.