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  • Samsung Responds to Galaxy S4 Complaints By Telling Users to Go Buy an SD Card


    As many consumers flock to buy the Galaxy S4, it isnít a surprise to see the 16 GB model becoming quite a hit among the Android crowd. One general complaint that continues to become increasingly popular on a daily basis is that the 16 GB model doesnít provide enough storage. When voiced to Samsung, the company simply responded by saying: if thatís not enough storage for you, thatís why we put in a microSD card slot.

    According to CNET UK, the 16 GB version of Samsungís newest flagship handset has only just over half of its listed memory available for owner use. The rest is taken up by the smartphoneís operating system and built-in apps. Samsung said the following in a recent public statement:

    For the Galaxy S4 16GB model approximately 6.85GB occupies [the] system part of internal memory, which is 1GB bigger than that of the Galaxy S3, in order to provide [a] high resolution display and more powerful features to our consumers.
    For users who arenít satisfied with the 8.49 GB or so of free space left to them on the 16GB model, Samsungís simple solution was:

    To offer the ultimate mobile experience to our users, Samsung provides [a] microSD slot on Galaxy S4 for the extension of memory.
    Galaxy S4 owners are given the option to expand their devicesí storage capacity via microSD up to an additional 64GB, bringing the potential total capacity of the device to 80 GB, with 73.15% being available to the user. The additional space, although it canít be used to store apps as Google removed that capability with Android 4.0, allows users to store downloaded books, music, movies and other files.

    The disparity between listed storage and usable storage isnít particular to Samsung as device manufacturers typically list their capacities at the maximum amount the device could conceivably hold, regardless of how much is taken up by the system software. The size of the disparity though is uncommon. The S4 has only about 55% of it storage capacity available. In comparison an iPhone 5 running iOS 6.1 will give users roughly 77.5% of its total capacity.

    Although Samsungís response is a logical one, the company could have probably handled the situation a bit better.

    Source: CNET UK
    This article was originally published in forum thread: Samsung Responds to Galaxy S4 Complaints By Telling Users to Go Buy an SD Card started by Akshay Masand View original post
    Comments 43 Comments
    1. znbl's Avatar
      znbl -
      Quote Originally Posted by EMH View Post
      To get a better idea of how ridiculous this is, Windows 7 Ultimate SP1 (the x64 version, BTW) takes up 8.2 GB. That's for a full-featured, 64-bit, desktop-class OS. How on Earth Samsung justifies taking up almost 7GB with a mobile OS is beyond me.

      Source: SuperUser
      Sansung doesn't make the OS though, Google does. The problem is all the extra apps and content that Samsung (and other handset vendors) pre-loads onto their devices, not unlike how a lot of computer OEMs pre-load all sorts of crap onto Windows and such computers (HP/Compaq, Dell, Gateway, Acer, Toshiba, etc), where as a stock install of the same OS is typically much smaller. Likewise, I'm fairly certain that a stock Android install is much smaller than the same version that comes on many handsets.
    1. HovikGas's Avatar
      HovikGas -
      Wait a minute, so if you buy the 8 GB model, you're stuck with less than 2 GB of space for apps? Infinity Blade and you're done?! Wow, that's absurd...
    1. GrandMstrBud's Avatar
      GrandMstrBud -
      Out of the box my S4 has about 9GB free. Not very happy about this even if it has an option for a micro SD slot. If some of these companies didn't have to put so much bloat on it then it may be a little better but come on a 16GB phone turns into 9GB right out of the box. I'm sure once some custom ROM's come out it will be much better but that's not the point.
    1. unison999's Avatar
      unison999 -
      Quote Originally Posted by bmwraw8482 View Post
      So are iOS devices officially the only ones with a usable portion of advertised storage anywhere near the advertised amount?
      I bought 16GB iPhone 5, capacity is 13.5GB.
      Don't ever recall Apple advertise 13.5GB for storage.

      At least they can upgrade storage for data like movies, books, etc.
    1. 2k1's Avatar
      2k1 -
      The day apple comes out with a sd card slot. That will be great.
    1. yearoftherat's Avatar
      yearoftherat -
      Quote Originally Posted by 2k1 View Post
      The day apple comes out with a sd card slot. That will be great.
      And the chances of this happening are next to zero.
    1. 2k1's Avatar
      2k1 -
      Quote Originally Posted by yearoftherat View Post
      And the chances of this happening are next to zero.
      Hey it could happen
    1. Mohit555's Avatar
      Mohit555 -
      Ohh wow! REALLY? Apps these days, especially the heavy games are 1.5-2 gbs. And the average size continues to grow.
      So ure telling me that no matter what, no matter how many sd cards they get, they'll be able to install 5 gb less worth of apps than an iphone of the same capacity?
      Hahahahaha. This is hilarious.
      U know its mess ups like these which prevent the hardware (samsung) and the software (android) companies to take over apple in real sense (consumer satisfaction and loyalty and ****).
      Google wont allow apps to get transferred to sd cards because they'll run slower and crash more often and people would blame android.
      Samsung can do pretty much nothing about it so it comes up with foolish solutions.
      Software-hardware integration!
      Thats what ive been talking about all this while!
      Anyway m happy that going at the current rate of the increase in size of the apps, gs4 will become obsolete before the 4s which was launched in 2011.
      Some phones are smarter than the others? Well a smartphone is smart BECAUSE of the apps that u can install on it.
      And samsung's or rather android's IQ didnt quite match up to the iphone!
      M so happy!

      Quote Originally Posted by yearoftherat View Post
      You can say the same thing if you bought a 16 gab iPhone and u ran out of space too. I had a 16 gb iP4 and it wasn't enuff so now 32 is the minimum for me
      At least you can add more storage to an existing product w/o having to upgrade your phone to get more space
      Oh so u think running out of storage is the problem? The problem is scamming the consumer. And if u think that 8.5 gb(gs4) is the same as 13.5 gb(iphone), then u must also think that 500 mb(gs5) is also fine so long as there is an sd card! Good. Ull have all your movies and songs in your sd card.
      But apps? Too bad, they dont do that.
      But hang on. Movies and songs was a feature of regular phones. Apps actually make a phone smart.
      Not feeling so smart after all, huh?
    1. PoEtikly's Avatar
      PoEtikly -
      Quote Originally Posted by abosworth View Post
      i find it really hard to believe that the os takes up half of the space. That is completely ridiculous if true. It's very disappointing that the sd card cannot be used for app storage as well.
      bloatware......
    1. rtalley45's Avatar
      rtalley45 -
      You can store apps on the sd card... you just have to root and install a bit of software...
    1. Venom1234's Avatar
      Venom1234 -
      Quote Originally Posted by rtalley45 View Post
      You can store apps on the sd card... you just have to root and install a bit of software...
      I shouldn't have to root my phone to install apps on an SD card, that's just even more crap right there.
    1. 2k1's Avatar
      2k1 -
      Another thing rooting and jailbreak.

      Jailbreak is so easy to do on the iPhones.

      Rooting on the other hand well I have a s3 and still haven't got it rooted yet.
    1. TheInformer's Avatar
      TheInformer -
      I've been told that the SD cards only offer data storage space, not storage for more applications. So, if you're running out of space for applications, you're screwed.


      Quote Originally Posted by Ambi_Valence View Post
      " The additional space, although it canít be used to store apps...... "
      Eh? So I can ramp my self up to 80GB but still can't have any larger a selection of apps? That might be a problem for me. At an absolute minimum I've alwats got at least 4.5GB of just apps. Unless I'm reading this wrong and app data isn't accounted for?
    1. fanboyfanboy's Avatar
      fanboyfanboy -
      Quote Originally Posted by rtalley45 View Post
      You can store apps on the sd card... you just have to root and install a bit of software...
      I don't believe you can? Because google removed that feature it would require a partial re-write of that part of the OS, and I don't believe there are any Roms that do that.
    1. subywrex's Avatar
      subywrex -
      Quote Originally Posted by 2k1 View Post
      Another thing rooting and jailbreak.

      Jailbreak is so easy to do on the iPhones.

      Rooting on the other hand well I have a s3 and still haven't got it rooted yet.
      Rooting is not that hard, but no where as easy as jailbreaking.
    1. Tperry's Avatar
      Tperry -
      Quote Originally Posted by Venom1234 View Post
      I shouldn't have to root my phone to install apps on an SD card, that's just even more crap right there.
      And I shouldn't have to JB to run the browser I want as default, or the SMS app, or to have the equivalent of lock info capability. Your point was?

      Quote Originally Posted by 2k1 View Post
      Another thing rooting and jailbreak.

      Jailbreak is so easy to do on the iPhones.

      Rooting on the other hand well I have a s3 and still haven't got it rooted yet.
      Takes all of 10 minutes.
    1. ABOSWORTH's Avatar
      ABOSWORTH -
      Quote Originally Posted by fanboyfanboy View Post
      It's not the OS, it's all the standard apps that Samsung throws in there, don't you want your S health app?!
      Are you able to delete those apps without rooting?
    1. Simon's Avatar
      Simon -
      Quote Originally Posted by GrandMstrBud View Post
      Out of the box my S4 has about 9GB free. Not very happy about this even if it has an option for a micro SD slot. If some of these companies didn't have to put so much bloat on it then it may be a little better but come on a 16GB phone turns into 9GB right out of the box. I'm sure once some custom ROM's come out it will be much better but that's not the point.
      All those gimmicks take up space lol
    1. fanboyfanboy's Avatar
      fanboyfanboy -
      Quote Originally Posted by ABOSWORTH View Post
      Are you able to delete those apps without rooting?
      Without rooting I don't believe you can
    1. Carvensno's Avatar
      Carvensno -
      Quote Originally Posted by Simon View Post
      All those gimmicks take up space lol
      Oh you mean the dual video calling feature LOL or how about the taking a pic with audio feature? LMAO