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  • Samsung Responds to Galaxy S4 Complaints By Telling Users to Go Buy an SD Card


    As many consumers flock to buy the Galaxy S4, it isnít a surprise to see the 16 GB model becoming quite a hit among the Android crowd. One general complaint that continues to become increasingly popular on a daily basis is that the 16 GB model doesnít provide enough storage. When voiced to Samsung, the company simply responded by saying: if thatís not enough storage for you, thatís why we put in a microSD card slot.

    According to CNET UK, the 16 GB version of Samsungís newest flagship handset has only just over half of its listed memory available for owner use. The rest is taken up by the smartphoneís operating system and built-in apps. Samsung said the following in a recent public statement:

    For the Galaxy S4 16GB model approximately 6.85GB occupies [the] system part of internal memory, which is 1GB bigger than that of the Galaxy S3, in order to provide [a] high resolution display and more powerful features to our consumers.
    For users who arenít satisfied with the 8.49 GB or so of free space left to them on the 16GB model, Samsungís simple solution was:

    To offer the ultimate mobile experience to our users, Samsung provides [a] microSD slot on Galaxy S4 for the extension of memory.
    Galaxy S4 owners are given the option to expand their devicesí storage capacity via microSD up to an additional 64GB, bringing the potential total capacity of the device to 80 GB, with 73.15% being available to the user. The additional space, although it canít be used to store apps as Google removed that capability with Android 4.0, allows users to store downloaded books, music, movies and other files.

    The disparity between listed storage and usable storage isnít particular to Samsung as device manufacturers typically list their capacities at the maximum amount the device could conceivably hold, regardless of how much is taken up by the system software. The size of the disparity though is uncommon. The S4 has only about 55% of it storage capacity available. In comparison an iPhone 5 running iOS 6.1 will give users roughly 77.5% of its total capacity.

    Although Samsungís response is a logical one, the company could have probably handled the situation a bit better.

    Source: CNET UK
    This article was originally published in forum thread: Samsung Responds to Galaxy S4 Complaints By Telling Users to Go Buy an SD Card started by Akshay Masand View original post
    Comments 43 Comments
    1. TheInformer's Avatar
      TheInformer -
      Quote Originally Posted by unison999 View Post
      I bought 16GB iPhone 5, capacity is 13.5GB.
      Don't ever recall Apple advertise 13.5GB for storage.

      At least they can upgrade storage for data like movies, books, etc.

      13.5GB out of 16GB is 84% of the advertised space, free for apps.
      8GB out of 16GB is 50% of the advertised space, free for apps.

      Do people realize that hard drive manufacturers use the definition 'One Kilobyte = 1000 bytes" when describing their hard drives' capacities? We all know 1K = 1024 bytes, but the manufacturers use the modified number to make their drives look bigger.

      Imagine if they used the definition "One Kilobyte = 500 bytes" (50%) instead.
    1. merismus's Avatar
      merismus -
      Quote Originally Posted by centori View Post
      Samsung really SUCK!!!!!!!

      I fail to see any logic here...... but well!!!

      You must be a freaking poser or did not understand the news!!
    1. TheInformer's Avatar
      TheInformer -
      The logic is this - manufacturers inflate their numbers to look better with an uninformed public.

      A couple of examples:
      Are 24" TVs really 24 inches diagonally? No.
      Does a 320GB hard drive really have 320 gigabytes (1KB = 1024 bytes, 1MB=1024KB, 1GB=1024MB) of storage? No.

      Now, the 24" TV might not be 24 inches diagonally, but it's close. Imagine if the TV were advertised as a 24" TV but it only was 12 inches diagonally of viewable space. Would people be upset?

      Apple advertises 16GB of space on an iDevice that has 13.5GB of app-usable space. 13.5 isn't 16 but it's a lot closer to meeting its claim than Samsung's 8GB out of 16GB.