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  • Certain Apple TVs Eligible for Replacement due to Wi-Fi Issues


    Apple has emailed a note to Apple Store and AppleCare employees as well as authorized resellers stating that a small number of third-generation Apple TV’s have an issue with Wi-Fi and are eligible for replacement free of charge up to two years after the device was purchased. According to 9to5Mac, the affected Apple TV products “might experience one of these Wi-Fi related connectivity issues: Cannot locate network, Unable to join network, Dropped or intermittent connection.” Serial numbers must be within a specified range in order for the device to be eligible for replacement. The contingencies for serial numbers can be found below:


    • The last four letters of the serial number must be DRHN
    • The third and fourth alphanumeric characters must contain one of these pairs: H9, HC, HD, HF, HG, HH, HJ, HK, HL, HM, HN, HP, HQ, HR, HT, HV, HW, HX, J1, J2, J3, J4, J5, J6, J7, J8, J9


    Service providers are asked to make sure the third-generation Apple TV is running software version 5.2.1 or later, eliminate sources of potential Wi-Fi interference and isolate the issue to the Apple TV. If the issues still persist, then Apple will replace the unit.

    Source: 9to5Mac
    This article was originally published in forum thread: Certain Apple TVs Eligible for Replacement due to Wi-Fi Issues started by Akshay Masand View original post
    Comments 22 Comments
    1. rabbit_'s Avatar
      rabbit_ -
      Old news heard about this 3 days ok
    1. novadam's Avatar
      novadam -
      Quote Originally Posted by rabbit_ View Post
      Old news heard about this 3 days ok
      old news heard that you heard about this 2 days ok
    1. thomas84's Avatar
      thomas84 -
      not all did rabbit_
    1. TrueLoyaltyInc's Avatar
      TrueLoyaltyInc -
      Still no word on the jailbreak!?!
    1. GrumpySod's Avatar
      GrumpySod -
      You have to love apple and their product exchange practices! Ensure its too much hassle to bother with!
    1. bigstudio's Avatar
      bigstudio -
      It's not the 3rd and 4th characters in the serial number, it's the 4th and 5th you need to be looking at according to arstechnica. And that makes a lot more sense seeing how serial numbers seem to be arranged.
    1. b1997469's Avatar
      b1997469 -
      I got one of them. The serial number 3,4,5 part is HHL so it doesn't matter it fits in either way.

      Mine is ok but I might swap it anyway for a new one.
      As its not jailbroken yet it shouldn't matter I'm guessing.
    1. AUZambo's Avatar
      AUZambo -
      Quote Originally Posted by TrueLoyaltyInc View Post
      Still no word on the jailbreak!?!
      I'm pretty sure that the word is it will never happen.
    1. steve-z17's Avatar
      steve-z17 -
      Mine has this problem. I just randomly lose airplay connection and it won't work until I restart my router. It's been getting worse over the past two months. I'm glad Apple realizes this and is doing something about it.

      Do we have to take it back to the store we purchased it from or can we take it to any of them?
    1. rabbit_'s Avatar
      rabbit_ -
      Quote Originally Posted by steve-z17 View Post
      Mine has this problem. I just randomly lose airplay connection and it won't work until I restart my router. It's been getting worse over the past two months. I'm glad Apple realizes this and is doing something about it.

      Do we have to take it back to the store we purchased it from or can we take it to any of them?
      I have the same problem with my atv2
    1. Mc-Lovin_341's Avatar
      Mc-Lovin_341 -
      Quote Originally Posted by TrueLoyaltyInc View Post
      Still no word on the jailbreak!?!
      You don't need a jailbroken device aslong as you have another iDevice which is jailbroken then download Movie Box on that, much better than what you get get on XBMC. But must admit be nice to just play around with jailbreak on it
    1. Sniper488's Avatar
      Sniper488 -
      My 3, 4, and 5th numbers are 7HC so I'm assuming I fall in this category?
    1. steve-z17's Avatar
      steve-z17 -
      I called Apple, they said you could take your ATV into any retailer to get a replacement....if it meets certain criteria.
    1. Scotty Manley Silberhorn's Avatar
      Scotty Manley Silberhorn -
      I work in a school and all 20 Apple TVs we have fall under the category. Along with the 2 I have at home. It has been said in other articles that it only affects a small number. But all I've seen, falls under the range.
    1. Sniper488's Avatar
      Sniper488 -
      Took mine back to Best Buy and they wouldn't exchange it, they said they haven't heard anything about this.
    1. Scotty Manley Silberhorn's Avatar
      Scotty Manley Silberhorn -
      Quote Originally Posted by Sniper488 View Post
      Took mine back to Best Buy and they wouldn't exchange it, they said they haven't heard anything about this.
      It'll probably be an apple exchange, no matter where you got it from.
    1. dwizurd's Avatar
      dwizurd -
      I keep getting a "cannot connect to iTunes" issue in the middle of streaming, I was curious if this was related, but my 2 digit alphanumeric #'s aren't listed....
    1. rocky5's Avatar
      rocky5 -
      Mine has had this issue, way to fix mine is just reboot the ATV (menu+play) my serial ends with the correct letters & the 3/4th letters are 3J 5th is J so not sure if I qualify?
    1. vinaygoel2000's Avatar
      vinaygoel2000 -
      I don't qualify (based on serial number) but will take it to apple to get it checked out anyway.
    1. vinaygoel2000's Avatar
      vinaygoel2000 -
      Went to the apple store and got a replacement. Guy's laptop couldn't even detect my Apple TV. My serial number wasn't on the recall list.