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  • Sprint iPhone 5 Bug Potentially Affecting Thousands of Users, Prevents Data Use

    Reports of a server activation related bug randomly affecting Sprint iPhone 5s have started to surface, with one user detailing the frustrating problem in an email sent to ModMyi this evening.

    The problem in question greatly hampers or in many cases outright prevents users from using mobile data on their iPhone 5s. The problem has been ongoing since the release of the iPhone 5, and if the email we received is accurate, Sprint has no idea how to fix the problem. A number of Sprint support forum threads have accumulated thousands of posts and complaints, without an official response from Sprint or Apple.

    Reading through the posts it becomes apparent Sprint is scrambling internally to figure out a solution, and in the meantime is blaming everyone else for the mishap, even going as far as to claim a fix was pushed to users on October 15th.

    As of now Sprint’s “fix” involves replacing iPhones and SIM cards until something hopefully happens. Carol Mayhew and her son Reed detailed their experience, which included switching out five iPhones and three SIM-cards. Sadly, it fixed nothing and the affected phone is still unable to utilize Sprints mobile data network.

    “Finally after nailing down a high level tech support person, he admitted that it is a Sprint software error with Sprint’s ‘Activation Server,’ the problem is random, and Sprint does not know the cause and therefore does not know the solution.”

    Have any ModMyi readers been affected by this Sprint activation problem?

    Source: Sprint Support Forums
    This article was originally published in forum thread: Sprint iPhone 5 Bug Potentially Affecting Thousands of Users, Prevents Data Use started by Phillip Swanson View original post
    Comments 23 Comments
    1. steve-z17's Avatar
      steve-z17 -
      I've had a couple people come to me complaining about the same problem. They just got iPhone 5's and they can't do anything when they're on cell service. When they're on wifi it works just fine though. Definitely glad I'm not on Sprint!!
    1. lewkskywalker's Avatar
      lewkskywalker -
      Has anyone gotten any word on an update or how to solve this problem on sprint?
    1. thevmax's Avatar
      thevmax -
      Quote Originally Posted by therandy View Post
      That's not a bug, they're just confused and are trying to surf the web whilst on hold with sprint customer service! =) ok ok just kidding, I do feel bad for anyone who's on Verizon or Sprint. I love my AT&T and the grandfathered unlimited data plan I'm on. I've only been throttled once by AT&T and that's because I used 5GB of data. But as soon as my billing cycle started over, the throttling stopped. Love love love AT&T!
      I'm on AT&T also and haven't been throttled ...yet!
      BUT, when did UNLIMITED become unlimited until you reach the limit (5GB)!


      1.not limited; unrestricted; unconfined: unlimited trade.
      2.boundless; infinite; vast: the unlimited skies.
      3.without any qualification or exception; unconditional.
      1400–50; late Middle English; see un-1 , limited

      Related forms
      un·lim·it·ed·ly, adverb.

      1. unconstrained, unrestrained, unfettered.
      (from Dictionary.com)